Customer Team Member reference: 1059832

Here's a professional review of the Co-op Customer Team Member role, designed to inform and engage potential candidates:

Co-op Customer Team Member: A Rewarding Opportunity in Woolton, Liverpool

This opportunity for a Customer Team Member at the Co-op, located at 273 Speke Road, Woolton, Liverpool, L25 0NN, presents an engaging role within a values-driven organisation. For those seeking flexible, part-time work with excellent benefits and a supportive environment, this position warrants serious consideration.

Key Advantages for Candidates:

• Generous Benefits Package: Co-op stands out with an impressive array of benefits. Candidates can look forward to 31 days of holiday (pro-rata for part-time), a substantial pension scheme with up to 10% employer contributions, and access to comprehensive virtual healthcare services for themselves and their families. A significant perk is the 30% discount on all Co-op products in-store, alongside a 10% discount on other brands, offering real financial savings.
• Focus on Wellbeing and Support: Beyond the tangible benefits, Co-op demonstrates a genuine commitment to employee wellbeing. The provision of Wagestream, a money management app for early access to earned pay, alongside a 24/7 employee assistance service, highlights a dedication to supporting colleagues' physical, mental, and financial health. The mention of market-leading policies for life events further underscores this supportive culture.
• Comprehensive Training and Development: For individuals looking to gain experience without a formal CV, the application process is simplified with mobile-friendly options and no CV required. Crucially, full, paid training is provided, ensuring that all new team members are well-equipped for their roles. The emphasis on supporting personal development and career progression suggests an environment where individuals can grow.
• Flexible Working and Predictability: While the contract is for 16 hours per week with regular overtime on a 4-month temporary basis, the role offers varied weekend shifts, including early mornings and late evenings. Importantly, rotas are shared three weeks in advance and accessible via mobile, providing a degree of predictability and allowing for effective personal planning.
• Meaningful Work and Community Focus: As a Customer Team Member, you'll be at the forefront of delivering excellent customer service. The role involves engaging with customers, supporting colleagues, maintaining store standards, and contributing to the local community through various activities. This aligns with Co-op's long-standing ethos of fairness and community support, offering a sense of purpose beyond just the day-to-day tasks.

Key Considerations for Candidates:

• Temporary Contract: It's important to note that this is a 4-month temporary contract. While there is potential for regular overtime, candidates should be aware of the fixed-term nature of this role.
• Shift Flexibility: The working pattern involves varied weekend shifts, including early mornings and late evenings. While rotas are provided in advance, a degree of flexibility and willingness to work across these times will be essential. This is a key aspect to discuss further at the interview stage.
• Application Process: The application involves completing two online assessments, which are estimated to take around 20 minutes. While a CV is not required, candidates should be prepared for these online evaluations.
• Physical Demands: The role involves a range of tasks including re-stocking shelves and maintaining store cleanliness, which may involve some physical activity.

This Customer Team Member role at Co-op in Woolton offers a compelling blend of practical work experience, substantial employee benefits, and a supportive, values-led organisational culture. It's an excellent stepping stone for individuals seeking to develop their customer service skills and gain valuable retail experience within a company that prioritises its people and communities.