Customer Team Member reference: 1060055

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A Rewarding Role in Your Local Community: Customer Team Member at Co-op

For individuals seeking a flexible and engaging role that directly impacts their local community, the Customer Team Member position at Co-op presents an exciting opportunity. This part-time role, based at 44 High Street, Stokesley, Middlesbrough, TS9 5DQ, offers a competitive hourly rate of £12.60 and guarantees 20 hours per week, with the potential for regular overtime. If you're looking for a role that values your contribution and offers a clear path for growth, read on.

Key Advantages for Potential Candidates:

• Exceptional Benefits Package: Co-op stands out with its generous employee benefits. Colleagues receive an impressive 31 days of holiday (pro-rata for part-time), a robust pension scheme with up to a 10% Co-op contribution, and access to invaluable virtual healthcare services for you and your family, including GP appointments and mental health support. A significant 30% discount on all Co-op products in-store is another substantial perk.
• Comprehensive Training and Development: Co-op is committed to investing in its people. You'll receive full, paid training to equip you with the skills needed for success. Furthermore, the company emphasizes dedicated support for personal development and career progression, indicating a genuine interest in helping you grow within the organisation.
• Focus on Wellbeing and Support: Beyond standard employment perks, Co-op champions a supportive work environment. You'll benefit from resources for your physical, mental, and financial wellbeing, including access to Wagestream, a money management app, and a 24/7 employee assistance service. Co-op also offers market-leading policies to support colleagues through significant life events.
• Flexible and Predictable Working: While shifts are varied and include early mornings, afternoons, late evenings, and weekends, Co-op provides rotas shared three weeks in advance and accessible on your phone. This offers a degree of predictability, allowing for better personal planning. The role also includes the potential for regular overtime, offering increased earning opportunities.
• Community-Centric Role: As a Customer Team Member, you'll be at the heart of the local community, providing excellent service and supporting local initiatives. This is an opportunity to make a tangible difference in people's daily lives.
• Inclusive and Accessible Application Process: Co-op embraces diversity and welcomes applications from everyone. The application process is designed to be accessible, allowing you to apply using your mobile device without needing a CV. They are also committed to supporting candidates with disabilities through the Disability Confident scheme.

Key Considerations for Candidates:

• Age Requirement: Due to the nature of the shifts, including potential work before 6 am or after 10 pm, applicants must be aged 18 or over.
• Shift Flexibility: The working pattern involves varied shifts, including early mornings (from 5:45 am), afternoons, late evenings, and weekends. While rotas are provided in advance, a degree of flexibility in your availability is essential to align with the store's operational needs.
• Physical Demands: The role involves a range of tasks, including working on the tills, on the shop floor, re-stocking shelves, and maintaining store cleanliness. Candidates should be prepared for an active role.
• Application Assessments: The application process includes two online assessments that will take approximately 20 minutes to complete.

Career Path Guidance:

This Customer Team Member role is an excellent entry point into the retail sector and a strong foundation within the Co-op organisation. The comprehensive training and emphasis on personal development suggest a clear pathway for advancement. By demonstrating excellent customer service, teamwork, and a proactive approach to store operations, you can position yourself for future opportunities within Co-op, whether that be in supervisory roles, specialist functions, or other areas of the business. The company's commitment to its colleagues' wellbeing and career progression makes this an attractive long-term prospect for those dedicated to a career in retail.