Customer Team Member reference: 1060100

This Customer Team Member position at Co-op in Great Ayton offers a fantastic opportunity for individuals seeking a part-time role with a reputable organization that prioritizes its people and communities. The role focuses on delivering exceptional customer service, contributing to a positive store environment, and engaging with the local community.

Advantages for Potential Candidates:

• Comprehensive Benefits Package: Co-op is known for its generous employee benefits. This role includes 31 days of holiday (pro-rata), a pension scheme with up to a 10% employer contribution, and access to virtual healthcare services for you and your family, covering GP appointments, mental health support, and more.
• Employee Discounts: Enjoy a significant 30% discount on all Co-op products in-store, as well as 10% discounts on other brands.
• Financial Wellbeing Support: The inclusion of Wagestream, a money management app, allows you to access a portion of your earned pay as you go, providing financial flexibility.
• Full, Paid Training and Development: You will receive complete, paid training, ensuring you are well-equipped for the role. Co-op also emphasizes support for personal development and career progression, making this a valuable stepping stone in your career.
• Work-Life Balance Support: With rotas shared three weeks in advance and accessible via mobile, you can plan your schedule effectively. The role also offers market-leading policies for life events, demonstrating Co-op's commitment to supporting colleagues through various circumstances.
• Community Focus: This role offers the chance to actively support your local community through various activities and events, aligning with Co-op's long-standing commitment to fairness and community betterment.
• Flexible Application Process: The ability to apply using a mobile device without needing a CV simplifies the application process, making it accessible to a wider range of candidates.

Key Considerations for Candidates:

• Part-Time Commitment with Overtime Potential: The contract is for 12 hours per week, but regular overtime opportunities are available, offering flexibility in earning potential.
• Varied Shift Patterns: Be prepared for a working pattern that includes afternoons, late evenings (store closing times), and weekends. Specific shift details will be discussed during the interview, so it's important to consider how these might fit with your personal commitments.
• Customer-Centric Role: The core of this position revolves around providing excellent customer service. Candidates should have a genuine care for customer needs and strong interpersonal skills to build positive relationships.
• Teamwork and Problem-Solving: A collaborative spirit is essential, as you'll be working with colleagues to solve customer issues and ensure the smooth running of the store. A positive approach to problem-solving and adaptability to change will be beneficial.
• Store Operations Tasks: Beyond customer interaction, the role involves practical tasks such as restocking shelves, maintaining store cleanliness, and ensuring product accuracy (pricing, dates, temperatures).
• Inclusive Environment: Co-op is committed to building diverse teams and creating an inclusive workplace. They welcome applications from all individuals and offer support for those with disabilities, including reasonable adjustments to the recruitment process and guaranteed interviews for eligible candidates under the Disability Confident scheme.

This role is ideal for individuals who are customer-focused, enjoy working as part of a team, and are looking for a stable part-time position with a company that values its employees and communities. The comprehensive benefits and support systems make this a compelling opportunity for career growth and personal wellbeing.