Customer Team Member reference: 1060545

Job Opportunity: Customer Team Member at Co-op (Ancoats, Manchester)

This is an exciting opportunity for individuals seeking a part-time role within a community-focused organisation. The Customer Team Member position at Co-op's Ancoats, Manchester store offers a chance to be at the forefront of customer service, contributing to the daily operations of a beloved local brand. This review aims to highlight the advantages and key considerations for potential candidates looking to advance their careers.

Advantages for Candidates:

• Generous Benefits Package: Co-op is known for its commitment to its employees, and this role comes with an impressive array of benefits. These include 31 days of holiday (pro-rata for part-time), a competitive pension scheme with up to 10% Co-op contribution, and virtual healthcare services for you and your family.
• Significant Staff Discount: As a Customer Team Member, you'll enjoy a substantial 30% discount on all Co-op products, plus an additional 10% off other brands. This is a fantastic perk for any shopper and can significantly contribute to your household budget.
• Focus on Wellbeing: Co-op places a strong emphasis on the holistic wellbeing of its colleagues. You will receive support for your physical, mental, and financial wellbeing, alongside market-leading policies designed to assist with significant life events.
• Career Development and Training: The role includes full, paid training and dedicated support for your personal development and career progression. This indicates a commitment from Co-op to help you grow within the organisation.
• Flexible Working and Predictable Rotas: While shifts are varied (including early mornings, late evenings, and weekends), this flexibility can be beneficial for individuals managing other commitments. Importantly, rotas are shared three weeks in advance and are accessible on your mobile, allowing for better personal planning.
• Community Engagement: Co-op prides itself on its community involvement. As a Customer Team Member, you'll have the opportunity to get involved in local activities and events, contributing to the social fabric of the area.
• Inclusive and Supportive Environment: Co-op is dedicated to building diverse and inclusive teams. They welcome applications from everyone and are committed to making reasonable adjustments for candidates with disabilities, offering an interview to disabled candidates who meet the minimum criteria.
• Modern Application Process: The ability to apply using a mobile device with no CV needed simplifies the initial application stage, making it accessible and user-friendly.

Key Considerations for Candidates:

• Age Requirement: Applicants must be 18 years of age or over due to the nature of the shifts, which may involve working before 6 am or after 10 pm.
• Shift Flexibility: The working pattern involves varied shifts, including early mornings, afternoons, late evenings, and weekends. While rotas are provided in advance, a degree of flexibility is essential to accommodate the store's operational needs.
• Varied Responsibilities: The role extends beyond till operations. You will be involved in a range of tasks including re-stocking shelves, cleaning, and ensuring store safety and legality (e.g., checking prices, dates, and temperatures).
• Customer-Centric Approach: A genuine care for customers' needs and excellent people skills are crucial for success in this role. You'll be the face of Co-op for many customers, so a friendly and helpful demeanor is paramount.
• Problem-Solving and Adaptability: The ability to approach change and problem-solving with a positive attitude is highly valued. You'll be expected to support colleagues and contribute to a smooth store operation.
• Application Assessments: The application process includes two online assessments that will take approximately 20 minutes to complete.

In summary, the Customer Team Member role at Co-op offers a rewarding part-time opportunity for individuals who are passionate about customer service, value community, and are seeking a stable role with excellent benefits and development prospects. If you are adaptable, customer-focused, and looking for a role that aligns with your values, this position in Ancoats, Manchester, could be an excellent step in your career journey.