Customer Team Member reference: 1061216

We're delighted to present an insightful review of the Customer Team Member opportunity at The Rose and Crown Pub, part of the Co-op family. This role offers a compelling entry point into a values-driven organization, with a strong emphasis on community and colleague well-being.

Advantages for Potential Candidates:

• Excellent Benefits Package: Co-op truly invests in its employees. Candidates can look forward to a generous 31 days of holiday (pro-rata for part-time), a competitive pension scheme with up to a 10% employer contribution, and immediate access to virtual healthcare services for themselves and their families. The 30% discount on Co-op products is an immediate and tangible perk.
• Career Development and Support: Beyond the essential training, Co-op is committed to your personal development. The role promises dedicated support for career progression, making it an ideal stepping stone for those looking to grow within the retail sector. Market-leading policies covering significant life events demonstrate a commitment to employee welfare.
• Flexible Working with Predictable Rotas: While shifts are varied, including early mornings, afternoons, late evenings, and weekends, candidates will benefit from rotas being shared three weeks in advance and accessible via mobile. This provides a good balance of flexibility and predictability, crucial for work-life integration.
• Values-Driven Environment: Co-op's long-standing commitment to fairness and community is a significant draw. Joining an organization that prioritizes ethical practices and supports local communities can be incredibly rewarding for individuals who align with these values.
• Inclusive Workplace: Co-op actively fosters a diverse and inclusive environment. They are committed to providing equal opportunities and support for individuals with disabilities, including guaranteed interviews for those meeting minimum criteria.
• Simplified Application Process: The ability to apply via a mobile device without a CV, coupled with short online assessments, makes the application process accessible and efficient.

Key Considerations for Candidates:

• Shift Variability: The working pattern includes early mornings (from 6 am) and late evenings (until 10 pm), as well as weekends. Candidates should be comfortable with and prepared for this flexibility in their schedule. This is a key aspect to discuss at the interview to ensure alignment with personal commitments.
• Varied Responsibilities: The role extends beyond traditional till work. It involves customer service, stocking shelves, cleaning, and actively supporting the local community. Candidates should be adaptable and willing to undertake a range of tasks to ensure the smooth running of the store.
• Customer-Centric Approach: A genuine care for customer needs and strong interpersonal skills are paramount. The ability to build positive relationships and provide exceptional service is central to success in this role.
• Part-Time with Overtime Potential: This is a permanent, part-time contract of 16 hours per week, with the possibility of regular overtime. Candidates should consider their overall desired working hours when evaluating this opportunity.
• Commitment to Community: The role encourages involvement in local community activities. Candidates who are community-minded and enjoy engaging with others will likely find this aspect particularly fulfilling.

In conclusion, this Customer Team Member position at Co-op presents a fantastic opportunity for individuals seeking a stable, part-time role with excellent benefits and a supportive, values-driven employer. While the shift patterns require flexibility, the comprehensive training, career support, and commitment to employee well-being make this an attractive proposition for those looking to contribute to their local community and build a career in a company that truly cares.