Customer Team Member reference: 1059808

Are you seeking a customer-facing role with a strong emphasis on community and colleague well-being? This Customer Team Member position at Co-op presents a compelling opportunity for individuals looking to develop their skills in a supportive and ethical retail environment.

This role, based in Stockport, offers a competitive hourly rate of £12.60 for 24 hours per week, with the potential for regular overtime. The permanent, part-time contract provides stability, while the varied shift patterns, including early mornings, afternoons, late evenings, and weekends, require flexibility. These shifts will be discussed further during the interview process, allowing candidates to find a suitable arrangement.

Advantages for Potential Candidates:

• Comprehensive Benefits Package: Co-op offers an impressive array of benefits, including 31 days of holiday (pro-rata), a generous pension scheme with up to 10% employer contributions, and substantial discounts on Co-op products (30%) and other brands (10%).
• Employee Well-being Focus: Beyond traditional benefits, Co-op prioritizes your holistic well-being. You'll have access to virtual healthcare services for you and your family (including GP appointments, mental health support, and more), a 24/7 employee assistance service, and Wagestream – a money management app offering early access to earned wages.
• Commitment to Fairness and Support: With over 175 years of history, Co-op is built on principles of fairness and community. As a colleague, you'll experience market-leading policies designed to support you through significant life events, demonstrating a genuine commitment to employee welfare.
• Professional Development: Co-op provides full, paid training and dedicated support for your personal development and career progression. This is an excellent entry point for individuals looking to build a career in retail and gain valuable customer service experience.
• Work-Life Balance and Transparency: Rotas are shared three weeks in advance and are accessible via your mobile device, promoting better planning and work-life balance.
• Inclusive Workplace: Co-op is dedicated to building diverse teams and fostering an inclusive environment where all colleagues can thrive. They actively welcome applications from all backgrounds and are committed to making reasonable adjustments for candidates with disabilities.
• Simplified Application Process: The ability to apply via mobile device without a CV streamlines the initial application, making it more accessible.

Key Considerations for Candidates:

• Shift Flexibility: The varied shift patterns are a core requirement of this role. Candidates must be able to commit to working early mornings, afternoons, late evenings, and weekends as needed.
• Customer-Centricity: The role demands a genuine care for customer needs and a passion for providing excellent service. Strong interpersonal skills are essential for building positive relationships.
• Adaptability and Problem-Solving: As a Customer Team Member, you'll be involved in various tasks, from customer service to stocking shelves and maintaining store standards. A positive approach to change and the ability to problem-solve are crucial.
• Team Collaboration: Success in this role hinges on working effectively with colleagues to ensure a positive customer experience and a well-functioning store.
• Commitment to Co-op Values: While not strictly a prerequisite, candidates who resonate with Co-op's community-focused and ethical approach may find greater fulfillment in this role.

This Customer Team Member position is an excellent opportunity for individuals looking for a stable, part-time role with a company that genuinely invests in its people. It offers a chance to develop essential customer service skills, contribute to a local community, and benefit from a comprehensive support system designed for your overall well-being.