Customer Team Member reference: 1059203

Customer Team Member Opportunity at Co-op: A Review for Aspiring Candidates

This review offers a detailed look at the Customer Team Member position at Co-op, located at 219-223 Wallacewell Road, Balornock, Glasgow. We'll explore the advantages and key considerations for individuals seeking to build their career within a supportive and community-focused organisation.

The Opportunity: Your Role and Responsibilities

As a Customer Team Member, you'll be the face of Co-op, providing exceptional service to customers. This role is dynamic and involves a variety of tasks, ensuring a fulfilling and engaging work experience. Your responsibilities will include:

• Delivering friendly and thoughtful customer service, addressing queries and promoting Co-op products and Membership.
• Collaborating with your team to enhance the customer shopping experience.
• Maintaining store standards, including stocking shelves, ensuring accurate pricing and dates, and upholding safety and cleanliness.
• Supporting the introduction of new products and services.
• Engaging with and supporting your local community through various activities.

Key Advantages for Candidates: Why Consider This Role?

Co-op offers a compelling package for its employees, making this a valuable opportunity for career growth and personal well-being. Here are some of the standout benefits:

• Generous Benefits Package: You'll receive 31 days of holiday (pro rata for part-time), a pension scheme with up to 10% employer contributions, and access to virtual healthcare services for you and your family.
• Significant Staff Discount: Enjoy a 30% discount on all Co-op products in-store, along with 10% discounts on other brands.
• Financial Wellbeing Support: Access to Wagestream, a money management app, allows you to draw a percentage of your earned pay as needed.
• Comprehensive Support: Co-op prioritises colleague well-being with support for physical, mental, and financial health, alongside market-leading policies for life events.
• Paid Training and Development: Full, paid training is provided, along with dedicated support for your personal development and career progression.
• Work-Life Balance: Rotas are shared three weeks in advance and accessible on your mobile, promoting better planning.
• Inclusive Workplace: Co-op is committed to building diverse teams and fostering an inclusive environment where everyone can thrive. They actively welcome applications from all backgrounds and offer support for those with disabilities, including guaranteed interviews for eligible candidates through the Disability Confident scheme.
• Community Focus: Become part of an organisation deeply invested in its local communities, offering a chance to make a tangible positive impact.

Key Considerations for Your Career Path

To help you assess if this role aligns with your career aspirations, here are some important points to consider:

• Shift Flexibility: The role requires a varied working pattern, including early mornings, afternoons, late evenings, and weekends. While hours are part-time (12 per week), there's potential for regular overtime. Open communication at the interview stage regarding your availability and preferences will be crucial.
• Age Requirement: Applicants must be 18 years or older due to the nature of the shifts, which can include hours before 6 am or after 10 pm.
• Customer-Centric Approach: A genuine care for customer needs and strong people skills are essential for success in this role.
• Adaptability: A positive approach to change and problem-solving will be highly valued as you contribute to the team and store operations.
• Application Process: Be prepared to complete two online assessments, taking approximately 20 minutes. While a CV is not strictly required for the initial application, understanding the role's expectations is key.

This Customer Team Member position at Co-op offers a rewarding entry point or a valuable addition to your career. With its strong emphasis on colleague well-being, community involvement, and opportunities for development, it presents a compelling prospect for individuals seeking a role that offers more than just a job.