Customer Team Member reference: 1061493

The Co-op is seeking dedicated Customer Team Members to join their welcoming team at The Muirholm Hotel location in Cardross. This permanent, part-time role offers a competitive hourly rate of £12.60 and the potential for regular overtime, making it an attractive opportunity for those looking to supplement their income or build a stable part-time career.

This position is ideal for individuals who thrive in a customer-facing environment and possess a genuine passion for providing excellent service. As a Customer Team Member, you'll be instrumental in creating a positive shopping experience for Co-op members and customers. Your responsibilities will encompass a variety of tasks, including assisting customers at the tills, maintaining a well-stocked and tidy shop floor, and ensuring the store operates smoothly and safely.

Advantages for Potential Candidates:

• Generous Benefits Package: Co-op is renowned for its commitment to its colleagues. Successful applicants will enjoy 31 days of holiday (pro-rata for part-time roles), a comprehensive pension scheme with up to a 10% employer contribution, and access to virtual healthcare services for themselves and their families. A significant perk is the 30% discount on all Co-op products.
• Focus on Wellbeing: The organization places a strong emphasis on the physical, mental, and financial wellbeing of its employees. This includes market-leading policies designed to support colleagues through significant life events, fostering a supportive and caring work environment.
• Comprehensive Training and Development: You will receive full, paid training to equip you with the necessary skills. The Co-op also offers dedicated support for personal development and career progression, indicating a commitment to helping you grow within the company.
• Flexible Working and Predictable Rotas: While shifts are varied, including early mornings, afternoons, late evenings, and weekends, rotas are shared three weeks in advance and accessible via mobile. This provides a degree of predictability for personal planning.
• Community Focus: Co-op has a long-standing commitment to its communities. This role offers the opportunity to engage in local activities and events, making a tangible difference in the area.
• Streamlined Application Process: The ability to apply via a mobile device without needing a CV simplifies the initial application, making it accessible to a wider range of candidates.

Key Considerations for Candidates:

• Varied Shift Patterns: The working pattern involves flexibility to cover store opening and closing times, including early mornings, late evenings, and weekends. Candidates should be comfortable with this variability and discuss their availability during the interview.
• Diverse Responsibilities: The role extends beyond till operation to include stock replenishment, maintaining store standards, and responding to customer needs. A willingness to engage in a variety of tasks is essential.
• Customer-Centric Approach: A genuine care for customers and members is paramount. This includes strong interpersonal skills, a proactive approach to problem-solving, and the ability to build positive relationships.
• Adaptability: The role requires a positive attitude towards change and a willingness to learn and adapt to new products and services as they are introduced.
• Online Assessments: Be prepared to complete two online assessments as part of the application process, which should take approximately 20 minutes.

This Customer Team Member position presents a valuable opportunity for individuals seeking a part-time role within a reputable organization that prioritizes its people and communities. With a strong emphasis on benefits, training, and employee wellbeing, Co-op offers a supportive environment for career growth and personal fulfillment.