Customer Team Member reference: 1061295

Customer Team Member Opportunity: A Rewarding Role at Co-op

This is an exciting opportunity to join the Co-op as a Customer Team Member at their Haslington, Crewe location. If you are seeking a role that offers variety, a supportive team environment, and genuine benefits, this position warrants your close consideration. This review aims to highlight the advantages and key considerations for potential candidates to help you assess if this role aligns with your career aspirations.

Key Advantages for Candidates:

• Competitive Pay & Flexible Hours: The role offers a solid hourly rate of £12.60, with the potential for regular overtime, providing opportunities to increase your earnings. While the contract is for 16 hours per week, the flexibility in varied shifts, including early mornings, afternoons, late evenings, and weekends, can be tailored to your personal schedule and availability (to be discussed at interview).
• Comprehensive Benefits Package: Co-op is renowned for its commitment to its colleagues. As a Customer Team Member, you will enjoy:
  • A generous 31 days of holiday (pro-rata for part-time colleagues), offering excellent work-life balance.
  • A pension scheme with a significant up to 10% Co-op contribution, ensuring a secure financial future.
  • Access to virtual healthcare services for you and your family, including GP appointments, mental health support, and more, demonstrating a commitment to your well-being.
  • An attractive 30% discount on all Co-op products in-store, plus an additional 10% discount on other brands, offering substantial savings.
  • Access to Stream, a money management app that allows you to draw a percentage of your earned pay as you go.
  • A 24/7 employee assistance service for immediate support.
• Career Development & Training: Co-op prioritizes employee growth. You will receive full, paid training and dedicated support for your personal development and career progression. This means you’ll be equipped with the necessary skills and knowledge from day one.
• Supportive and Inclusive Culture: Co-op fosters a friendly and inclusive workplace. You will be part of a team dedicated to helping customers and colleagues. The organization actively promotes diversity and inclusion, welcoming applications from all backgrounds and offering support for those with disabilities throughout the recruitment process.
• Community Focus: This role offers the chance to support your local community through various activities and events, adding a sense of purpose to your work.
• Market-Leading Policies: Co-op demonstrates a strong commitment to supporting colleagues through life events with market-leading policies covering areas like bereavement, pregnancy loss, fertility treatment, and menopause.
• Transparent Scheduling: Rotas are shared three weeks in advance and accessible on your mobile device, allowing for better personal planning.

Key Considerations for Candidates:

• Age Requirement: Applicants must be aged 18 or over due to potential shift patterns that may fall outside standard hours (before 6 am or after 10 pm) or other business-related needs.
• Varied Responsibilities: The role involves a diverse range of tasks beyond till operation. This includes customer service, shelf stocking, cleaning, and ensuring store safety and compliance. Candidates should be comfortable with a dynamic work environment and a variety of operational duties.
• Shift Flexibility: While opportunities for overtime exist, the working pattern requires flexibility to work varied shifts, including early mornings, evenings, and weekends. Successful candidates will need to be comfortable with this arrangement, which will be discussed in detail during the interview process.
• Application Process: The application involves completing two online assessments, which should take approximately 20 minutes. The ability to apply via a mobile device without a CV is a convenient feature.
• Commitment to Well-being: Co-op's commitment to colleague well-being is extensive. Consider how their support for physical, mental, and financial well-being aligns with your personal priorities.

The Customer Team Member role at Co-op in Haslington, Crewe, presents a fantastic opportunity for individuals seeking a role with a strong emphasis on customer service, team collaboration, and comprehensive benefits. If you are a motivated, flexible, and customer-focused individual, this position offers a stable and rewarding career path within a company that genuinely cares for its people and communities.