Customer Team Member Opportunity at Co-op

This review provides insights into a Customer Team Member position at Co-op, highlighting its advantages and key considerations for potential candidates looking to advance their careers.

The Role: A Foundation for Customer-Centric Careers

Co-op is seeking dedicated Customer Team Members for their Ellesmere store. This part-time, permanent role offers a guaranteed 12 hours per week with regular overtime opportunities, making it an excellent option for those seeking flexible yet stable employment. The working pattern of Saturday and Sunday, 4pm to 10pm, is ideal for individuals who prefer to structure their weekdays around this weekend commitment.

Key Advantages for Aspiring Professionals:

• Exceptional Benefits Package: Beyond competitive pay of £12.60 per hour, Co-op offers a wealth of benefits that support employee wellbeing and financial security. These include:
  • A generous 31 days of holiday (pro-rata for part-time).
  • A comprehensive pension scheme with up to 10% employer contributions.
  • Access to virtual healthcare services for the whole family, including GP appointments, mental health support, and more.
  • A substantial 30% discount on all Co-op products in-store, plus 10% off other brands.
  • Stream, a money management app allowing early access to earned wages.
  • A 24/7 employee assistance service.
• Comprehensive Training and Development: Co-op invests in its employees by providing full, paid training and dedicated support for personal development. This means you'll gain the skills and knowledge necessary to excel in your role and potentially explore future career pathways within the organization.
• Supportive and Inclusive Culture: Co-op is committed to fostering a positive and inclusive workplace. They champion fairness and wellbeing, offering market-leading policies to support colleagues through significant life events. Their commitment to diversity and inclusion ensures a welcoming environment for all.
• Community Engagement: This role offers the opportunity to actively support your local community by getting involved in various activities and events, adding a layer of purpose and fulfillment to your work.
• Flexibility and Work-Life Balance: The defined weekend working pattern allows for a good work-life balance, and rotas are shared three weeks in advance and accessible via mobile, providing predictability and ease of planning.
• Simplified Application Process: The ability to apply using a mobile device without needing a CV streamlines the initial steps of the application, making it more accessible for a wider range of candidates.

Key Considerations for Candidates:

• Weekend Commitment: The role specifically requires availability on Saturdays and Sundays. Candidates should ensure this aligns with their personal commitments and preferences.
• Customer-Facing Role: The core of this position involves direct customer interaction. A genuine desire to help customers, excellent people skills, and a positive attitude are crucial for success.
• Varied Responsibilities: While customer service is paramount, the role also involves practical tasks such as restocking shelves and maintaining store cleanliness. Adaptability and a willingness to undertake a range of duties are essential.
• Embracing Change: Co-op encourages a proactive approach to change and problem-solving. Candidates who are comfortable with evolving situations and enjoy finding solutions will thrive in this environment.
• Application Assessments: Be prepared to complete two online assessments, which are estimated to take around 20 minutes, as part of the application process.

For individuals seeking a role that combines excellent benefits, a supportive work environment, and opportunities for personal growth, this Customer Team Member position at Co-op presents a compelling proposition. It's an excellent starting point for a career focused on customer service and community engagement.