Customer Team Member reference: 1061519

Job Review: Customer Team Member at Co-op

This opportunity for a Customer Team Member at Co-op in Shrewsbury presents a compelling entry point into a values-driven organisation with a strong commitment to its people and communities. For individuals seeking a role with direct customer interaction, a variety of responsibilities, and a supportive work environment, this position offers significant advantages.

Key Advantages for Candidates:

• Comprehensive Benefits Package: Co-op stands out with an impressive array of benefits. Beyond the competitive hourly pay of £12.60, successful candidates will receive 31 days of holiday (pro-rata for part-time), a generous pension scheme with up to 10% employer contributions, and access to virtual healthcare services for themselves and their families. The substantial 30% discount on all Co-op products is a notable perk for everyday savings.
• Employee Well-being Focus: Co-op's commitment extends beyond traditional benefits. The organisation emphasizes support for colleagues' physical, mental, and financial well-being. This includes market-leading policies designed to assist with significant life events, demonstrating a genuine care for their employees' personal journeys.
• Structured Training and Development: Candidates will benefit from full, paid training, ensuring they are well-equipped for the role. The emphasis on personal development and career progression suggests opportunities for growth within the company.
• Flexible Working and Scheduling: While requiring flexibility across varied shifts, including early mornings, late evenings, and weekends, the rotas are shared three weeks in advance and accessible via mobile. This provides a good level of predictability for planning personal life. The contract is 16 hours per week with regular overtime opportunities, offering a degree of income flexibility.
• Community-Oriented Culture: Co-op's long-standing history and focus on fairness for members and communities translate into a workplace that encourages involvement in local activities. This role offers a chance to contribute positively to the local area.
• Inclusive Workplace: Co-op actively fosters a diverse and inclusive environment, welcoming applications from all backgrounds. They are committed to creating a sense of belonging for all colleagues and are part of the Disability Confident scheme, offering support for candidates requiring adjustments during the recruitment process.
• Accessible Application Process: The ability to apply using a mobile device without the need for a CV simplifies the initial application stage.

Key Considerations for Candidates:

• Age Requirement: Applicants must be aged 18 or over due to the nature of potential working hours (before 6 am or after 10 pm) and other business-related needs.
• Shift Flexibility: The role requires adaptability to a varied working pattern, which will be discussed at the interview. Candidates should be comfortable with working early mornings, late evenings, and weekends.
• Physical Demands: The role involves a range of tasks including working on the shop floor, re-stocking shelves, and handling in-store bakery duties, which may require periods of standing, lifting, and movement.
• Application Assessments: Be prepared to complete two online assessments, estimated to take around 20 minutes, as part of the application process.
• Permanent Part-Time Contract: While offering regular overtime, the core of this role is a part-time permanent contract. Candidates should assess if this aligns with their long-term career aspirations and income requirements.

This Customer Team Member position at Co-op is an excellent opportunity for individuals who are customer-focused, adaptable, and thrive in a team environment. The strong emphasis on employee well-being, coupled with a comprehensive benefits package and opportunities for community involvement, makes this a rewarding career choice for those looking to join an organisation with a purpose.