Customer Team Member reference: 1061819

Here is a professional review of the Customer Team Member job description, designed to guide potential candidates:

Embark on a rewarding career path with the Co-op as a Customer Team Member in Worthing. This role offers a unique blend of customer interaction, operational support, and community engagement, making it an attractive opportunity for individuals seeking a stable and fulfilling part-time position.

The Co-op stands out not only for its commitment to its members and communities but also for its dedication to its colleagues. This role provides a platform to develop your customer service skills, contribute to the daily running of a local store, and benefit from a comprehensive support system designed for your well-being.

Advantages for Potential Candidates:

• Generous Benefits Package: Beyond the competitive hourly wage of £12.60, you'll enjoy substantial benefits including 31 days of holiday (pro-rata), a generous pension scheme with up to a 10% Co-op contribution, and access to virtual healthcare services for you and your family.
• Employee Discount: A significant perk is the 30% discount on all Co-op products in-store, plus a 10% discount on other brands, offering excellent savings on your daily essentials.
• Work-Life Balance and Flexibility: This part-time role, requiring 12 hours per week with regular overtime opportunities, allows for a balance between work and personal life. The varied shifts, including early mornings, afternoons, late evenings, and weekends, can be discussed at interview to suit your needs. Rotas are shared three weeks in advance and are accessible via mobile.
• Comprehensive Training and Development: You will receive full, paid training, ensuring you are well-equipped for the role. The Co-op is committed to your personal development and career progression, offering dedicated support.
• Focus on Well-being: The Co-op prioritizes the physical, mental, and financial well-being of its colleagues, offering market-leading policies and a 24/7 employee assistance service. Access to 'Stream', a money management app allowing you to access a percentage of your pay as you earn, is also a valuable resource.
• Community Impact: As a Customer Team Member, you'll actively support your local community by getting involved in various activities and events, adding a layer of purpose to your work.
• Inclusive Workplace: The Co-op is dedicated to building diverse and inclusive teams, welcoming applications from everyone. They are proud to be part of the Disability Confident scheme and offer support for any adjustments needed during the recruitment process.

Key Considerations for Your Career Path:

• Shift Variability: While flexibility is a benefit, be prepared for a working pattern that includes early mornings, late evenings, and weekends. Discuss your availability thoroughly during the interview process to ensure alignment.
• Customer-Centric Approach: The role demands a genuine care for customer needs and excellent people skills. Success will be driven by your ability to build positive relationships and provide a friendly and thoughtful service.
• Proactive Engagement: You'll be involved in various tasks, from serving customers at the tills to re-stocking shelves and maintaining store cleanliness. A proactive and positive attitude towards problem-solving and embracing change will be beneficial.
• Application Process: The application process is designed to be accessible via mobile devices and does not require a CV. Be prepared to complete two online assessments, which should take approximately 20 minutes.

This Customer Team Member position at Co-op offers a fantastic entry point or continuation for those who value community, excellent customer service, and a supportive working environment with a strong benefits package. It's an opportunity to contribute meaningfully while advancing your skills and well-being.