Customer Team Member reference: 1061791

Customer Team Member Opportunity: Join the Co-op Team in Falmouth

This exciting part-time opportunity at Co-op in Falmouth offers a chance to be a vital part of a community-focused team. As a Customer Team Member, you'll play a key role in delivering excellent service and contributing to the smooth operation of your local store, including its in-store bakery. This position is ideal for individuals seeking a stable role with a company that prioritizes its people and communities.

Advantages for Potential Candidates:

• Generous Benefits Package: Co-op offers a comprehensive suite of benefits designed to support your wellbeing. This includes an impressive 31 days of holiday (pro-rata for part-time colleagues), a robust pension scheme with up to 10% Co-op contribution, and access to virtual healthcare services for you and your family.
• Significant Employee Discount: Enjoy a substantial 30% discount on all Co-op products purchased in-store, along with 10% discounts on other brands.
• Financial Wellbeing Support: The "Stream" app provides innovative access to a percentage of your earned pay before your payday, offering valuable flexibility.
• Comprehensive Training and Development: You will receive full, paid training and ongoing support to help you excel in your role and develop your career.
• Work-Life Balance Considerations: While the contract is for 12-16 hours per week, there is potential for regular overtime. Rotas are shared three weeks in advance and accessible via mobile, aiding in planning.
• Community Focus: Co-op has a long-standing commitment to its communities. As a colleague, you'll have opportunities to get involved in local activities and events, contributing to a positive impact.
• Inclusive Workplace: Co-op is dedicated to building diverse and inclusive teams. They are proud to be part of the Disability Confident scheme and welcome applications from all individuals, offering support for adjustments during the recruitment process.
• Age Requirement Consideration: Please note that due to the nature of the shifts, applicants must be aged 18 or over.

Key Considerations for Your Career Path:

This role provides a solid foundation for a career in retail and customer service. Here's what to keep in mind:

• Varied Working Pattern: The role involves varied shifts, including early mornings, afternoons, late evenings, and weekends. Flexibility in your availability will be a key advantage. The specific working pattern will be discussed at the interview stage.
• Diverse Responsibilities: Beyond customer service at the till, you'll be involved in a range of store operations, such as stocking shelves, maintaining store cleanliness, and working in the in-store bakery. This offers a broad experience of retail operations.
• Customer-Centric Approach: A genuine passion for helping customers and excellent interpersonal skills are essential for success in this role. You'll be expected to respond to queries, promote Co-op Membership, and consistently strive for a great shopping experience.
• Teamwork and Problem-Solving: The ability to work collaboratively with colleagues and contribute to a positive team environment is highly valued. You'll also be expected to embrace change and contribute to problem-solving.
• Application Process: The application involves completing two online assessments, estimated to take around 20 minutes. While a CV is not required for the initial application, be prepared to showcase your skills and experience.

If you're looking for a rewarding role within a company that values its people and communities, and you possess a positive attitude and a commitment to excellent customer service, this Customer Team Member position in Falmouth could be an excellent step in your career journey.