Customer Team Leader reference: 1061668

Customer Team Leader Opportunity at Co-op, Falmouth

For individuals seeking a role that combines leadership, customer engagement, and community focus, the Customer Team Leader position at Co-op in Falmouth presents a compelling opportunity. This permanent, part-time role offers a competitive hourly rate and the chance to develop your career within a values-driven organisation.

Key Advantages for Candidates:

• Career Development & Training: Co-op is committed to your growth, offering full, paid training and dedicated support for your personal development and career progression. This is an excellent entry point into leadership for those looking to advance their skills.
• Comprehensive Benefits Package: Beyond salary, the Co-op offers a generous benefits package including:
  • Generous Holiday Allowance: 36 days of holiday (pro-rata for part-time colleagues), allowing for excellent work-life balance.
  • Pension Scheme: Up to 10% employer contribution to your pension.
  • Health & Wellbeing Support: Access to virtual healthcare services (including GP appointments, mental health support, and more) for you and your family, plus a 24/7 employee assistance service.
  • Employee Discount: A significant 30% discount on all Co-op products in-store.
  • Financial Wellbeing: Access to Stream, a money management app for early access to earned pay.
• Meaningful Work: As a Customer Team Leader, you’ll be integral to creating a positive shopping experience, coaching your team, and contributing to the local community. Co-op's long-standing commitment to fairness and community involvement provides a sense of purpose.
• Flexible Working Patterns: While shifts are varied (early mornings, afternoons, late evenings, and weekends), this offers flexibility to accommodate different lifestyles. The specifics are discussed at interview, allowing for open conversation.
• Inclusive Environment: Co-op champions diversity and inclusion, actively welcoming applications from all backgrounds and offering support for candidates with disabilities.

Key Considerations for Candidates:

• Age Requirement: Candidates must be aged 18 or over due to the requirement to authorise age-related sales.
• Shift Flexibility: The working pattern involves varied shifts, including early mornings, late evenings, and weekends. Candidates should be comfortable with this flexibility and discuss their availability during the interview process.
• Leadership & Hands-On Role: This position requires a balance of leadership responsibilities (coaching, supervising, deputising) and hands-on tasks (restocking, cleaning). Successful candidates will be comfortable in both aspects.
• Application Process: While a CV is not required, candidates will need to complete two short online assessments as part of the application.
• Proactive Approach: The role demands a proactive approach to problem-solving, ensuring the store is safe, legal, and operational, and actively building relationships within the community.

The Customer Team Leader role at Co-op in Falmouth is more than just a job; it's an opportunity to lead, develop, and contribute to a company that prioritises its people and communities. If you are a motivated individual with a passion for customer service and a desire for a rewarding career, this role is certainly worth exploring.