Customer Team Member reference: 1061849

## Review: Customer Team Member Opportunity at Co-op (Grange Road, Ramsgate) This role as a Customer Team Member at Co-op in Grange Road, Ramsgate presents an exciting opportunity for individuals seeking a customer-facing role with a strong emphasis on community and employee well-being. Designed for a part-time commitment of 16 hours per week with the potential for regular overtime, this permanent contract offers a flexible approach to work. ### Advantages for Potential Candidates: This position is more than just a job; it's an entry point into an organisation with a rich history and a clear commitment to its people. Here are some of the key advantages that make this role appealing: * **Comprehensive Benefits Package:** Co-op truly stands out with its generous benefits. Candidates can look forward to: * 31 days of holiday (pro-rata for part-time colleagues), offering excellent work-life balance. * A **pension scheme with up to 10% employer contributions**, supporting long-term financial security. * Access to **virtual healthcare services** for you and your family, providing peace of mind and accessible medical support. * A significant **30% discount on all Co-op products in-store**, plus additional discounts on other brands. * Access to **Stream**, a money management app for early access to earned wages. * A **24/7 employee assistance service** for ongoing support. * **Paid, Comprehensive Training:** You'll receive full, paid training, ensuring you have the skills and confidence to excel in your role. This is a fantastic advantage for those new to retail or looking to develop their customer service abilities. * **Career Development Support:** Co-op's commitment to your personal development and career progression is evident in their offering of dedicated support. This role can serve as a stepping stone within the organisation. * **Flexible Working Patterns:** While shifts can vary, including early mornings, late evenings, and weekends, the opportunity to discuss these during the interview process allows for greater predictability and personal planning. Rotas are shared three weeks in advance and accessible via mobile. * **Community Focus:** Co-op's long-standing dedication to its members and local communities is a core part of its ethos. This role offers the chance to be actively involved in supporting your local area. * **Inclusive Workplace:** Co-op actively fosters a diverse and inclusive environment, welcoming applications from all backgrounds. They are a Disability Confident employer and committed to providing support and adjustments throughout the recruitment process. * **Accessible Application Process:** The ability to apply via a mobile device without needing a CV simplifies the initial application stage. ### Key Considerations for Your Career Path: To help you determine if this role aligns with your career aspirations, consider the following: * **Shift Flexibility:** The varied shift patterns, including early starts (7 am) and late finishes (11 pm), alongside weekend work, require a degree of flexibility. This is ideal for individuals who thrive on varied schedules or have commitments that align with these times. However, it's crucial to be comfortable with the possibility of working outside traditional 9-to-5 hours. * **Age Requirement:** Due to the potential for early morning or late evening work, applicants must be 18 years of age or older. * **Core Responsibilities:** The role involves a hands-on approach to customer service, including till operation, shop floor assistance, restocking shelves, and maintaining store cleanliness. A proactive attitude and willingness to undertake a variety of tasks are essential. * **Customer-Centric Mindset:** Success in this role hinges on a genuine care for customer needs and excellent interpersonal skills. If you enjoy interacting with people and are driven by providing positive experiences, this is a strong fit. * **Problem-Solving and Adaptability:** The ability to approach changes and solve problems with a positive attitude is highly valued. This role offers opportunities to learn and grow through various store activities and product introductions. * **Application Assessments:** Be prepared to complete two online assessments, which will take approximately 20 minutes. This is a standard part of the Co-op's recruitment process. In conclusion, the Customer Team Member position at Co-op offers a rewarding and stable part-time opportunity with a company that prioritizes its employees and their communities. The attractive benefits, commitment to training and development, and inclusive culture make this role a compelling choice for individuals looking to build a career rooted in service and positive impact.