Data Analytics & Reporting Manager

#image20 { position: relative; width: 12%!important; text-align: center; } h12 { color:#00887d; text-align: center; font-size: 24px; } .layout__wrapper.has--image-txt--content, .layout__maincontent>.form.has--image-txt--content { margin-bottom: 2rem; } .layout__wrapper, .layout__maincontent>.form { border-style: none; padding-bottom: 20px; margin-left: 5%; margin-right: 25%; max-width: 75rem; position: relative; box-sizing: content-box; } .layout__wrapper.has--image-txt--content, .layout__maincontent>.form.has--image-txt--content { margin-bottom: 2rem; } *, *:after, *:before { box-sizing: border-box; } .base__content { text-align: center; } .base__content h3, .base__content h4, .base__content h5, .base__content h6, .base__content p, .base__content ul, .base__content ol { max-width: 46.5rem; } .base__content figure { margin-top: 0.5rem; margin-bottom: 0.5rem; display: inline; } .base__content figure img { width: 100%; height: auto; } .base__image--right { margin-left: 2.5%; margin-right: 0; float: right; } .base__image--left { margin-right: 2.5%; margin-left: 0; float: left; } .base__image--small { width: 48.75%; } figure { margin-block-start: 1em; margin-block-end: 1em; margin-inline-start: 40px; margin-inline-end: 40px; } .base__content p, .base__content ul, .base__content ol { max-width: 46.5rem; } p20 { font-size: 18px; margin: 0 0 1.8125rem; line-height: 1.7; } p20 { display: block; margin-block-end: 1em; margin-inline-start: 0px; margin-inline-end: 0px; } .base__content:after { content: ''; display: block; clear: both; } section { display: block; } @media screen and (max-width: 940px) { .layout__wrapper, .layout__maincontent>.form { padding-left: 2%; padding-right: 2%; margin-left: 0%; margin-right: 0%; padding-top: 5rem; max-width: auto; } } @media screen and (max-width: 479px) { .base__image--small { width: 100%; } } .contact { text-align: justify; padding-rigth: 15px; padding-left: 40px; } h7 { padding-bottom: 12px; text-transform: capitalize; font-weight: lighter; display:inline-block; margin-top: 10px; margin-bottom:10px; line-height: 1.1em; font-size: 16px; color: white; } h7 span { padding: 4px 0px; } @media (max-width:767px) { .beta { display: none; } } #jobtempl *, body { margin: 0px; padding: 0px; border-style: none; } #content div.joblayouttoken ul, #content span.jobdescription ul { color: #484848!important; } element.style { color: #484848!important; } #jobtempl #inlining { width: 100%; font-family: Arial,Helvetica,sans-serif; margin-bottom: 15px; font-size: 16px; padding-left: 0px;important! color: #0#484848!important; line-height: 1.3em; font-weight: normal; } #jobtempl h1 { font-family: Arial,Helvetica,sans-serif;important!; font-size: 24px important!; line-height: 110%; font-weight: 700; padding-bottom: 35px; padding-top: 30px; color: black; } #jobtempl h1 span { font-size: 24px; font-family: Arial,Helvetica,sans-serif;important! font-weight: lighter; line-height: 110%; } #jobtempl h3 { padding-bottom: 0px; margin-bottom: 0px;important! text-transform: capitalize; font-weight: lighter; line-height: 1.1em; font-size: 24px; color: white; text-align: center; } #jobtempl h3 span { color: #00887D; padding: 2px 4px; } #jobtempl h4 { text-align: center; padding-bottom: 15px; } #jobtempl p { padding-bottom: 15px; padding-right: 10px; } #jobtempl .clearer { clear: both; font-size: 0px; line-height: 0px; } #jobtempl .no-wrap { white-space: nowrap; } #jobtempl .no-bottom-padding { padding-bottom: 0px; } #jobtempl b, #jobtempl strong { font-weight: 700; } #jobtempl ul { padding-left: 20px; padding-bottom: 10px;important! padding-right: 13px; } #-Viewports------------------ {} @media (max-width:330px) { #jobtempl h1 { font-size: 20px; } }

Company: Vaillant Group U.K. Ltd Location: Country: United Kingdom (GB) Brand: Vaillant

What makes us special

Our recently refurbished contact centre provides our employees with a comfortable modern working environment to enjoy. Our contact centre is equipped with sit-stand desks, which are scientifically proven to increase productivity, concentration, and creativity by improving the way we feel and the way we work. We understand the importance of a good work-life- balance and communicate shifts well in advance to our employees. Experience a range of team building events and competitions designed to be fun, social and to build team spirit. We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities. We offer a generous pension scheme which enables our employees to have greater financial security when they do retire.

What we achieve together

Analyse relevant data to determine workload volumes for both our field service engineers and call centre, using CRM and customers booking trends, preferences and responses by geographical area, work type and volumes / dashboards / reports to provide feedback, insight, and knowledge to both Manager and the service Director. Build statistical models to assess and forecast our service engineer workload volume and contact centre call volumes, Utilising data generated from Salesforce and external partners to support the delivery of contract SLA’s, by forecasting volumes by geographical location taking into consideration product sales pipeline conversion rates, customer churn rate etc. Work closely with all service teams to collect and refine requirements to ensure the needs of these users is accurately understood and addressed in the continuous development of the reporting framework. Support the service organisation by identifying and communicating actionable insights to improve performance. Utilise technical skills and expertise to help identify potential risks and opportunities to help the continuous improvement of resource requirements based on workload. Manage and support a team of data analysts, working on clear goals to ensure best practices for data management. Be the primary liaison between department heads on all data related matters, to drive the business with all data requirements.

What makes us successful together

Qualifications - An IT/Data analytics Qualification is a requirement for this role, with a strong proven track record. The successful applicant will have strong data intuition and be a data-driven problem solver with the ability to decipher trends in data and communicate these to the relevant stakeholders. An excellent knowledge of visualisation systems with a strong preference of power BI, SQL & Python. We welcome applications from candidates who are proactive and self-motivated, and that have a desire to solve problems and overcome barriers. Excellent written and verbal communication, and the ability to make complex data concepts easy to understand is essential. Strong attention to detail and accuracy is important. #image20 { position: relative; width: 12%!important; text-align: center; } h12 { color:#00887d; text-align: center; font-size: 24px; } .layout__wrapper.has--image-txt--content, .layout__maincontent>.form.has--image-txt--content { margin-bottom: 2rem; } .layout__wrapper, .layout__maincontent>.form { border-style: none; padding-bottom: 20px; margin-left: 5%; margin-right: 25%; max-width: 75rem; position: relative; box-sizing: content-box; } .layout__wrapper.has--image-txt--content, .layout__maincontent>.form.has--image-txt--content { margin-bottom: 2rem; } *, *:after, *:before { box-sizing: border-box; } .base__content { text-align: center; } .base__content h3, .base__content h4, .base__content h5, .base__content h6, .base__content p, .base__content ul, .base__content ol { max-width: 46.5rem; } .base__content figure { margin-top: 0.5rem; margin-bottom: 0.5rem; display: inline; } .base__content figure img { width: 100%; height: auto; } .base__image--right { margin-left: 2.5%; margin-right: 0; float: right; } .base__image--left { margin-right: 2.5%; margin-left: 0; float: left; } .base__image--small { width: 48.75%; } figure { margin-block-start: 1em; margin-block-end: 1em; margin-inline-start: 40px; margin-inline-end: 40px; } .base__content p, .base__content ul, .base__content ol { max-width: 46.5rem; } p20 { font-size: 18px; margin: 0 0 1.8125rem; line-height: 1.7; } p20 { display: block; margin-block-end: 1em; margin-inline-start: 0px; margin-inline-end: 0px; } .base__content:after { content: ''; display: block; clear: both; } section { display: block; } @media screen and (max-width: 940px) { .layout__wrapper, .layout__maincontent>.form { padding-left: 2%; padding-right: 2%; margin-left: 0%; margin-right: 0%; padding-top: 5rem; max-width: auto; } } @media screen and (max-width: 479px) { .base__image--small { width: 100%; } } .contact { text-align: justify; padding-rigth: 15px; padding-left: 40px; } h7 { padding-bottom: 12px; text-transform: capitalize; font-weight: lighter; display:inline-block; margin-top: 10px; margin-bottom:10px; line-height: 1.1em; font-size: 16px; color: white; } h7 span { padding: 4px 0px; } @media (max-width:767px) { .beta { display: none; } } #jobtempl *, body { margin: 0px; padding: 0px; border-style: none; } #content div.joblayouttoken ul, #content span.jobdescription ul { color: #484848!important; } element.style { color: #484848!important; } #jobtempl #inlining { width: 100%; font-family: Arial,Helvetica,sans-serif; margin-bottom: 15px; font-size: 16px; padding-left: 0px;important! color: #0#484848!important; line-height: 1.3em; font-weight: normal; } #jobtempl h1 { font-family: Arial,Helvetica,sans-serif;important!; font-size: 24px important!; line-height: 110%; font-weight: 700; padding-bottom: 35px; padding-top: 30px; color: black; } #jobtempl h1 span { font-size: 24px; font-family: Arial,Helvetica,sans-serif;important! font-weight: lighter; line-height: 110%; } #jobtempl h3 { padding-bottom: 0px; margin-bottom: 0px;important! text-transform: capitalize; font-weight: lighter; line-height: 1.1em; font-size: 24px; color: white; text-align: center; } #jobtempl h3 span { color: #00887D; padding: 2px 4px; } #jobtempl h4 { text-align: center; padding-bottom: 15px; } #jobtempl p { padding-bottom: 15px; padding-right: 10px; } #jobtempl .clearer { clear: both; font-size: 0px; line-height: 0px; } #jobtempl .no-wrap { white-space: nowrap; } #jobtempl .no-bottom-padding { padding-bottom: 0px; } #jobtempl b, #jobtempl strong { font-weight: 700; } #jobtempl ul { padding-left: 20px; padding-bottom: 10px;important! padding-right: 13px; } #-Viewports------------------ {} @media (max-width:330px) { #jobtempl h1 { font-size: 20px; } }

Your Contact:

Amanda Smith +44 7734 985 093