Delivery Manager - Service

This Delivery Manager role within Co-op Business Services (CBS) presents a compelling opportunity for experienced professionals seeking to make a tangible impact on service delivery and operational efficiency. The position is ideally suited for individuals who are passionate about optimizing processes, fostering collaboration, and driving positive change within a large, member-focused organisation.

Key Advantages for Potential Candidates:

• Strategic Impact: You will play a pivotal role in shaping and growing CBS, directly contributing to the Co-op's overarching vision of creating value for its member-owners. This isn't just about managing existing services; it's about actively bringing new ones into the fold and ensuring their success.
• Process Improvement Focus: The role is centered on streamlining operations, reducing duplication, and enhancing cost-effectiveness. If you thrive on identifying opportunities for simplification and improvement, this position offers a rich environment to apply those skills.
• Collaborative Environment: You'll work across a diverse range of teams within the Co-op, building strong relationships and acting as a bridge between departments. This emphasis on collaboration ensures a holistic approach to service delivery.
• Hybrid Working Model: The position offers a hybrid working arrangement, allowing for a balance between home-based work and office presence (approximately once a week, with flexibility based on business needs). This provides an attractive blend of autonomy and team engagement.
• Comprehensive Benefits Package: Beyond a competitive salary (£50,000 - £58,000), the Co-op offers an impressive array of benefits. These include a significant pension contribution (up to 10%), substantial holiday allowance that increases with service, private healthcare, and exclusive discounts on Co-op products and services.
• Career Development: The Co-op is committed to supporting employee growth through coaching and training, providing clear pathways for career advancement. The inclusion of the Wagestream app, offering early access to earned pay, further demonstrates a commitment to employee well-being.
• Inclusive Culture: The Co-op actively champions diversity and inclusion, with a clear commitment to making reasonable adjustments for candidates with disabilities and actively encouraging applications from underrepresented groups.

Key Considerations for Your Career Path:

• Experience in Shared Services: While not strictly mandatory, previous experience in business services or shared services environments will be highly beneficial. This indicates a familiarity with the unique challenges and opportunities within such structures.
• Service Management Expertise: A solid understanding of service management principles and practices is crucial. You should be adept at managing and improving services, ensuring clarity, consistency, and effective reporting of service standards.
• Relationship Building and Stakeholder Management: The ability to build strong, honest, and constructive relationships with partners and leaders across the organisation is paramount. This role requires influencing and aligning diverse stakeholders.
• Risk Management and Problem-Solving: Proactive identification and mitigation of risks, coupled with a knack for problem-solving and a drive to find better ways of working, are essential attributes for success.
• Decision-Making and Prioritization: You'll need to be confident in making decisions and effectively prioritizing tasks in a dynamic environment.
• Adaptability and Continuous Learning: The Co-op's commitment to innovation and improvement means a willingness to learn and adapt to new ways of working and evolving business needs is key.

This Delivery Manager role offers a significant opportunity to contribute to a respected organisation, drive meaningful change, and advance your career in a supportive and inclusive environment. If you possess the outlined skills and are eager to make a difference, this position is certainly worth exploring.