Digital Manager: Proactive Engagement - Alerts, Notifications and Push

Digital Manager: Proactive Engagement - Alerts, Notifications & Push (Assistant Vice President)

This is a pivotal role for a forward-thinking Digital Manager focused on enhancing customer experience through intelligent alerts, notifications, and push messaging. If you're passionate about leveraging technology to drive customer engagement and innovation, this opportunity offers a compelling career path within a leading financial institution.

What This Opportunity Offers You:

• Strategic Impact: You'll be instrumental in shaping the innovation strategy, directly contributing to customer needs and the bank's long-term competitive edge. This isn't just about managing existing systems; it's about driving future growth.
• Customer-Centric Innovation: A significant part of this role involves deep dives into market research to understand customer pain points and emerging trends. This data will fuel the creation of new products and enhancements that truly resonate with users.
• Cross-Functional Collaboration: You'll have the chance to collaborate with a diverse range of stakeholders across marketing, sales, technology, design, and engineering. This broad exposure will enrich your understanding of the business and hone your communication skills.
• End-to-End Product Lifecycle Management: From concept generation and user story creation to technical feasibility assessment, risk evaluation, and successful product launch, you'll manage the entire journey. This provides a comprehensive and valuable experience.
• Data-Driven Performance: The role emphasizes monitoring key metrics and analyzing performance. This data-driven approach will allow you to continuously refine strategies and demonstrate the tangible impact of your work.
• Career Development and Leadership: As an Assistant Vice President, you'll be expected to advise and influence decision-making, contribute to policy development, and potentially lead a team. This offers a clear trajectory for growth and leadership experience.
• Flexible Working Locations: This role offers the flexibility to be based in London (1CP), Glasgow, Knutsford, or Northampton, catering to diverse candidate preferences.

Key Considerations for Your Career Path:

• Proactive Engagement Focus: The core of this role is centred around *proactive* customer engagement. Success hinges on your ability to anticipate customer needs and develop strategies that keep them informed and engaged before they even realize they need to be.
• Bridging Business and Technology: A crucial requirement is the ability to translate complex business needs into actionable technical tasks and communicate effectively with engineering and testing teams. If you enjoy being the bridge between strategic vision and technical execution, this role is ideal.
• Regulatory and Risk Acumen: You'll be working within a highly regulated environment. A solid understanding of risk frameworks, data privacy, and regulations like PECR is essential. This is an opportunity to deepen your expertise in these critical areas.
• Agile Methodologies and Tools: Experience with tools like Jira and Confluence, along with the ability to write user stories and map customer journeys using design thinking principles, will be key to your day-to-day success.
• Strategic Thinking and Business Acumen: Beyond the technical aspects, the role demands strategic thinking, business acumen, and the ability to identify opportunities for diversification and competitive advantage.
• Leadership and Influence: Whether leading a team or driving collaborative assignments, you'll need strong leadership and influencing skills to guide others and achieve desired outcomes. The Barclays LEAD behaviours (Listen, Energise, Align, Develop) are central to this.
• Commitment to Values: A strong alignment with Barclays' core values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset (Empower, Challenge, Drive), is expected.

This Digital Manager position is an excellent opportunity for a driven professional looking to make a significant impact in customer engagement and digital innovation. It offers a blend of strategic responsibility, technical collaboration, and leadership development within a dynamic and supportive environment.