Digital Product Manager - Ecommerce

This is an exciting opportunity for a driven and analytical Digital Product Manager to join the well-established British Gas team, a key part of a larger family of brands revolutionising the energy sector. If you're passionate about customer experience, possess a keen commercial acumen, and are eager to contribute to a greener future, this role offers significant career advantages.

Advantages for Potential Candidates:

• Impactful Role in a Transforming Industry: You'll be instrumental in shaping how customers interact with their homes through innovative digital products and services, directly contributing to the UK's Net Zero ambitions. This is more than a job; it's a chance to be part of a significant societal shift.
• Ownership and Autonomy: As a Digital Product Manager, you will own the performance of key e-commerce areas, defining product goals and shaping the customer journey from acquisition to retention. This level of responsibility offers significant scope for professional growth and achievement.
• Data-Driven Decision Making: The role emphasizes a strong analytical approach, requiring you to leverage performance data and customer insights to inform strategy and iterate on digital experiences. This provides an excellent environment to hone your analytical and problem-solving skills.
• Cross-Functional Collaboration: You'll have the opportunity to work closely with a diverse range of teams, including digital, commercial, marketing, legal, and regulatory. This collaborative environment fosters a holistic understanding of the business and enhances your ability to influence and drive initiatives.
• Career Development and Growth: The company expresses a strong commitment to employee growth, highlighting that your ambitions are a priority. The emphasis on a "people place" suggests a supportive environment where continuous learning and development are encouraged.
• Commitment to Sustainability: For candidates passionate about environmental responsibility, this role offers a direct way to contribute to the energy transition and the creation of a more sustainable future.
• Flexible and Supportive Culture: The organization prioritizes employee well-being and flexibility, recognizing that life extends beyond work. This suggests a supportive and understanding workplace that values work-life balance and individual circumstances.

Key Considerations for Candidates:

• E-commerce and Digital Expertise: A strong foundation in digital product management, particularly within e-commerce environments, is essential. Familiarity with conversion rate optimisation, digital customer journeys, and commercial KPIs will be critical to success.
• Analytical Prowess: Candidates should be comfortable with quantitative and qualitative data analysis, customer research, and testing methodologies (A/B testing, user testing). The ability to translate data into actionable product improvements is paramount.
• Commercial Acumen: The role demands a commercially-minded approach, focusing on driving conversion, average order value, and Net Promoter Score. Understanding business objectives and their impact on product strategy is key.
• Adaptability and Ambiguity: The energy sector is dynamic, and this role requires the ability to manage ambiguity and adapt to shifting priorities. A performance-driven mindset and a proactive problem-solving attitude are highly valued.
• Technical Familiarity: While not always mandatory, experience with tools like Adobe Analytics, Adobe Target, and Salesforce would be a distinct advantage, demonstrating a readiness to engage with the existing technology stack.
• Agile Methodologies: A working knowledge of agile ways of working and product development lifecycles will be beneficial for seamless integration into the team's processes.
• Passion for the Mission: Beyond technical skills, a genuine enthusiasm for revolutionizing the energy sector and contributing to a greener future will be a strong indicator of a good cultural fit.

In summary, this Digital Product Manager position at British Gas presents a compelling opportunity for individuals looking to make a tangible impact in a rapidly evolving industry. It offers a platform for professional growth, significant autonomy, and the chance to contribute to a company with a strong purpose and a commitment to its people and the planet.