Marketing Operations Lead

## Unlocking Your Potential: A Deep Dive into the Marketing Operations Lead Opportunity This review offers a comprehensive look at the Marketing Operations Lead role, designed to equip potential candidates with a clear understanding of the opportunity and guide their career aspirations. We'll highlight the advantages of joining this dynamic team and the key considerations to help you assess if this is the right next step for your professional journey.

The organization presents itself as **more than just an energy company**. They are a collective of brands actively reshaping the energy landscape towards a sustainable, fossil-fuel-free future. With a workforce of 21,000 colleagues, the company emphasizes a united purpose: to energize a greener, fairer future and foster positive community impact. This role, specifically within the British Gas brand, focuses on the crucial aspects of **selling and mending energy solutions**, while simultaneously driving the UK towards greater energy efficiency through innovative technologies like heat pumps, solar panels, and EV chargers.

The Marketing Operations Lead position, based in **London/Windsor with a FlexFirst hybrid working model**, is integral to the Chief Customer Office. This department is dedicated to propelling commercial growth by delivering exceptional customer experiences and compelling product and service offerings across all UK retail brands, including British Gas and Hive. If you're a strategic thinker with a passion for operational excellence and a desire to make a tangible impact, this role offers a compelling platform.

Advantages for Potential Candidates:

• Purpose-Driven Work: This is an opportunity to contribute to a significant societal shift towards sustainability and a greener future. You'll be directly involved in revolutionizing how we power the planet and reduce carbon footprints.
• Comprehensive Energy Value Chain Involvement: The organization is unique in its end-to-end approach to energy, handling everything from generation and storage to distribution, sales, and maintenance. This offers a broad perspective and diverse learning opportunities.
• Career Growth and Development: The company explicitly states that "your growth is non-negotiable" and "your ambitions are our priority." This indicates a strong commitment to employee development and advancement within the organization.
• Focus on Well-being and Flexibility: The organization champions a "people place" philosophy, prioritizing support for diverse realities and offering a "total rewards" package designed for flexibility, financial, physical, and emotional well-being. This includes a robust Carers Policy.
• Impactful Role in Marketing Operations: As the Marketing Operations Lead, you will be instrumental in optimizing marketing processes, ensuring financial efficiency, managing key agency partnerships, and driving data-driven decision-making. This is a strategic role with direct influence on commercial outcomes.
• Collaborative Environment: The role requires building collaborative relationships across marketing, finance, procurement, and legal departments, fostering a team-oriented and cross-functional work environment.
• Innovation and Technology: You'll be working with and promoting innovative green technologies that are making energy more affordable and accessible for customers.

Key Considerations for Your Career Path:

• Strategic Planning and Financial Acumen: The role demands strong capabilities in marketing financial forecasting, budget management, and optimizing spend for maximum ROI. Candidates should have a solid understanding of marketing finance and performance metrics.
• Operational Excellence and Process Improvement: A core component of this role is driving process improvements and standardizing ways of working. Candidates should possess experience in streamlining operations, implementing governance, and ensuring efficiency.
• Agency Management and Performance Tracking: You will be responsible for managing agency relationships, defining scopes of work, and ensuring performance against key KPIs. Strong negotiation and performance management skills are essential.
• Data-Driven Decision Making: The ability to extract insights from data and translate them into actionable strategies for performance enhancement is crucial. Analytical skills and a comfort with reporting will be highly valued.
• Adaptability to a Hybrid Work Model: While offering flexibility, the role requires a presence in London once a week, indicating a need for adaptability and effective remote collaboration alongside in-office engagement.
• Contribution to a "Culture Add": The company actively seeks individuals who "add to our culture, not fit in with it," celebrating differences and fostering a sense of belonging. Candidates should be comfortable embracing diversity and bringing their unique perspectives.

This Marketing Operations Lead position represents a significant opportunity for individuals seeking to align their professional skills with a powerful purpose. If you are a results-oriented leader with a passion for operational efficiency, sustainability, and creating positive change, this role offers the potential for both personal and professional fulfillment within a forward-thinking organization.