Digital Product Manager - Membership (British Gas) - A Career with Purpose and Potential

Are you a commercially-minded, analytical, and customer-obsessed Digital Product Manager seeking an opportunity to make a tangible impact? British Gas, a leader in the UK's energy transition, is seeking to redefine customer engagement through its innovative Membership proposition. This role offers a unique chance to shape a key customer-centric scheme and contribute to a greener, fairer energy future.

What Makes This Opportunity Stand Out?

This is more than just a job; it's a chance to be part of a purpose-driven organization that is revolutionizing how we power our planet. Here's why this role presents a compelling career path:

• Drive Meaningful Change: You'll be at the forefront of British Gas's mission to make the UK greener and more energy-efficient. Your work will directly contribute to reducing carbon footprints and building lasting customer relationships.
• Own and Evolve a Core Product: As the Digital Product Manager for Membership, you will have end-to-end ownership of its strategy, performance, and optimisation. This includes acquisition, engagement, retention, and lifetime value, offering significant scope for strategic influence.
• Customer-Centric Innovation: The role is deeply rooted in understanding and enhancing the customer experience. You'll leverage data, research, and testing methodologies to simplify interactions, drive engagement, and deliver tangible value to members.
• Collaborative Environment: You will work across a diverse range of departments, including digital, commercial, marketing, and customer experience. This cross-functional collaboration fosters a holistic approach to product development and ensures a unified customer journey.
• Leading-Edge Technology: You'll be instrumental in promoting and integrating clever technologies such as smart thermostats, heat pumps, solar panels, and EV chargers, making energy solutions more accessible and affordable for customers.
• A "People Place" Culture: British Gas emphasizes a supportive and inclusive work environment, recognizing that life extends beyond work. They offer a comprehensive total rewards package designed to provide flexibility and support for your financial, physical, and emotional well-being.

Key Considerations for Your Career Path

To thrive in this role and maximize your career growth, consider the following:

• Strategic Impact: This position requires a strategic mindset. You'll need to align the Membership strategy with broader business goals while remaining acutely focused on customer needs and evolving market trends.
• Data-Driven Decision Making: A strong analytical ability is crucial. You'll be expected to leverage data and insights to identify opportunities, refine product features, and inform key product decisions. Familiarity with analytics tools will be a significant asset.
• Agile and Iterative Development: An agile mindset and experience with iterative product development are essential. The focus is on continuous improvement through testing and learning, ensuring the Membership offering remains dynamic and responsive.
• Commercial Acumen: Beyond customer experience, understanding the commercial implications of your product decisions is key. You'll need to connect improvements in customer engagement to demonstrable business outcomes.
• Passion for Loyalty and Value: A genuine enthusiasm for loyalty programs, customer value, and creating experiences that make a difference will be a strong indicator of success and personal fulfillment in this role.
• Adaptability and Learning: The energy sector is rapidly evolving. A willingness to stay ahead of market trends, monitor competitor offerings, and continuously learn will be vital for long-term success.

If you are a driven digital product professional passionate about customer engagement, sustainability, and making a real-world impact, this opportunity at British Gas could be the perfect next step in your career journey. Here, your voice matters, your growth is prioritized, and your ambitions can truly take flight.