Digital Product Owner reference: 0000080702

Barclays is seeking a skilled and motivated Digital Product Owner to play a pivotal role in shaping and enhancing one of their core digital customer journeys. This is an exciting opportunity for a product professional looking to make a tangible impact on customer experience within a leading financial institution.

The core of this role revolves around ensuring a seamless, compliant, and continuously improving customer experience. You will be instrumental in managing journey performance, spearheading incident management, and driving incremental enhancements, all while maintaining a strong focus on risk and control. If you thrive in a dynamic environment where data-driven decisions and proactive problem-solving are paramount, this position warrants your attention.

Advantages for Potential Candidates:

• Impactful Role: Directly influence and enhance a core digital customer journey, leading to a visible impact on customer satisfaction and operational efficiency.
• Career Growth in Product Management: This role offers a robust platform to deepen your expertise in digital product management, with a particular emphasis on crucial areas like incident management and journey optimization.
• Strategic Influence: You'll be involved in developing product strategies, driving change across execution teams, and making key decisions throughout the product lifecycle, providing significant strategic exposure.
• Cross-Functional Collaboration: Opportunities to collaborate with diverse business and technical teams, fostering a broad understanding of the organization and enhancing your communication and influencing skills.
• Focus on Innovation: The role encourages the use of AI-powered tools, positioning you at the forefront of modern product management practices and offering a chance to explore automation and acceleration of daily tasks.
• Comprehensive Skill Development: You will be assessed on and expected to develop critical skills in risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology, offering a well-rounded professional development path.
• Location Flexibility: The role offers the choice to be based in either London or Northampton, providing flexibility to candidates.

Key Considerations for Your Career Path:

• Data-Driven Approach: Success hinges on your ability to monitor and analyze journey performance using both quantitative and qualitative data. A strong analytical mindset is essential.
• Stakeholder Management: Effective communication and collaboration with stakeholders at all levels of the Bank are critical. You'll need to build strong relationships and navigate complex organizational structures.
• Risk and Control Acumen: A keen understanding of risk management and control frameworks is non-negotiable. You will be responsible for ensuring all journey enhancements are compliant and mitigate potential risks.
• Technical Aptitude: While not solely a technical role, the ability to navigate technically complex journeys and understand technical changes will be highly advantageous. Familiarity with tools like Jira and Confluence is beneficial.
• Proactive Ownership: The role requires taking ownership of outcomes, managing product lifecycles, and driving initiatives forward independently. This is an opportunity for individuals who are self-starters and take pride in their results.
• Barclays Values: Alignment with Barclays' core values of Respect, Integrity, Service, Excellence, and Stewardship, and the Barclays Mindset of Empower, Challenge, and Drive, is fundamental to success and cultural fit.

This position is ideal for a forward-thinking Digital Product Owner who is passionate about delivering exceptional customer experiences and is looking to advance their career within a respected global financial services organization. If you are ready to take on a challenging and rewarding role that offers significant opportunities for growth and impact, we encourage you to explore this opportunity further.