Exam Training Administrator

## Opportunity Review: Exam Training Administrator with Tolley Learning

This position as an Exam Training Administrator with Tolley Learning presents a compelling opportunity for individuals who are passionate about customer service and eager to contribute to an organization focused on professional development within the tax industry. If you thrive in a supportive, well-resourced environment and are looking to make a tangible impact on learner experiences, this role warrants your serious consideration.

Tolley Learning, part of the wider LexisNexis Legal & Professional group, is dedicated to guiding individuals through their tax education journeys. This role offers a chance to be at the forefront of ensuring a seamless and positive experience for their learners, from initial engagement to successful course completion.

Advantages for Potential Candidates:

• Meaningful Impact: You will play a crucial role in facilitating the learning and development of tax professionals. Your efforts directly contribute to individuals achieving their career aspirations and advancing in their fields.
• Exceptional Support System: The description highlights a strong commitment to employee wellbeing and work-life balance. Benefits such as generous holiday allowances, health and wellbeing programs, and various leave options (including shared parental leave) demonstrate a company that invests in its people.
• Career Growth and Development: Tolley Learning and LexisNexis Legal & Professional offer extensive learning and development resources. This, coupled with initiatives like study assistance and sabbaticals, suggests a culture that encourages continuous learning and supports long-term career goals.
• Diverse Benefits Package: The comprehensive list of benefits, including private medical insurance, life assurance, pension schemes, and employee assistance programs, indicates a generous and well-rounded compensation and benefits structure.
• Collaborative Environment: The role involves collaboration with various teams and clients, offering exposure to different facets of the organization and fostering valuable professional relationships.
• Digital Proficiency Development: Working with digital learning resources and platforms will allow you to enhance your technical skills and stay current with modern administrative tools.

Key Considerations for Your Career Path:

• Customer-Centric Focus: If you excel at providing exceptional customer service and find satisfaction in problem-solving for others, this role will be highly rewarding. A genuine desire to assist and support learners is paramount.
• Organizational Prowess: The responsibilities demand strong organizational skills to manage multiple tasks, including course bookings, material orders, scheduling, and reporting. Candidates who are detail-oriented and adept at managing administrative workflows will be well-suited.
• Communication Skills: Clear, respectful, and effective communication with a diverse range of individuals – students, clients, and internal teams – is essential for success in this role.
• Adaptability and Digital Literacy: Familiarity with digital systems and learning platforms is beneficial. The role requires the ability to efficiently manage and upload digital learning content, indicating a need for comfort with technology.
• Contribution to Process Improvement: The description mentions a desire to "improve for our customers." This suggests an environment where employees are encouraged to contribute ideas and help refine operational processes, offering an opportunity for proactive involvement.

In summary, the Exam Training Administrator position at Tolley Learning offers a stable and supportive environment for individuals who are passionate about customer service and professional development. It is an excellent opportunity to build a career in educational administration within a respected industry, backed by a company that prioritizes employee wellbeing and growth.