Radiology Administrative Manager / RIS Application Specialist

Job Description: Radiology Administrative Manager / RIS Application Specialist Cromwell Hospital, 1A Lexham Gardens, W8 5JJ Permanent Contract Salary: Competitive Fantastic Benefits Full time - 37.5hrs a week We make health happen Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. Role Overview The radiology service at Cromwell hospital has undergone considerable expansion over the last few years including a recent move into a new diagnostic facility Lexham Gardens. The radiology administrative team is responsible for booking into a range of modalities including: MRI, Ultrasound, X-Ray, Fluoroscopy, CT, Mammography and DEXA assets. This role would oversee an administrative team within radiology performing both front of house registration and billing as well as the administrative booking service at Cromwell hospital. The role would suit a target driven individual to ensure referrals are being booked within a specified timeframe and responsible for monitoring the telephony system using key performance indicators such as call abandonment and conversion rates to monitor success within the role. The postholder will also bear responsibility for the radiology information system (RIS), organising diaries and templates for teams using the application at Cromwell and Centres. What you’ll do To exercise fair and firm leadership, establishing and maintaining high morale in the Radiology department. To monitor the level and standard of work produced by the admin team , guide, coach and advise them as appropriate. To support and identify the training needs by using SECTRA/RIS/PACS for team in Cromwell Radiology, Basinghall and other outpatient clinics and centres to ensure that mandatory training is met and competency forms documented including new starter and refresher training where required. To produce staff duty rotas to meet the activity of the Radiology department across 7 working days To act as a patient advocate, ensuring privacy, dignity and confidentiality are met To analyse customer and patient satisfaction results, complaints and immediate feedback. To work with service Manager and peers towards understanding the root cause and remedying Work closely with the consultant Radiologists for an effective scheduling management ensuring that bookings turnaround are managed and any lack of availability is promptly actioned by negotiating additional cover to meet service demands. Qualifications, Training & Experience requirements Excellent interpersonal skills and the ability to communicate with employees, consultant Radiologists, colleagues, customers and corporate clients Strong experience of leading teams and people management including evidence of the ability to engage and motivate people Experience of working in a regulated environment Experience of the health and care and / or wellbeing industry Good track record of driving business performance and delivering business results Strong problem solving and project management skills IT proficiency including the use of Microsoft office systems Why Bupa? We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers. Our benefits are driven by what matters to our people. It important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. As a Practice Manager you’ll be eligible for: Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell Bupa health insurance as a benefit in kind An enhanced pension plan and life insurance Annual performance-based bonus Support with travel costs via a season ticket loan or cycle2work Discounted access to online gym sessions through Gympass Various other benefits and online discounts Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. Please note the application deadline for this role is the end of Monday 12 January 2026 Time Type: Full time Job Area: Administration Locations: Cromwell Hospital London Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.