Facilities Team Leader (NHE

Review: Facilities Team Leader Opportunity at the University of Nottingham

The University of Nottingham stands as a globally recognised institution with a rich history of over 140 years, dedicated to providing an exceptional student experience. With campuses spanning the UK, China, and Malaysia, this is an opportunity to become part of a significant and forward-thinking organisation.

This Facilities Team Leader role at University Park presents a dynamic and rewarding career path for individuals with a passion for operational excellence and customer service. If you are looking to leverage your leadership skills in a supportive and prestigious environment, this position warrants serious consideration.

Key Advantages for Potential Candidates:

• Career Development and Training: The University is committed to your professional growth. You'll receive ongoing support for skill development, career advancement, and the opportunity to gain industry-recognised qualifications. Furthermore, mandatory attendance at the Estates and Facilities training courses demonstrates a clear investment in your foundational knowledge and expertise.
• Comprehensive Benefits Package: Beyond a competitive salary, this role offers an attractive holiday allowance of 27 days, supplemented by university closure days and bank holidays. A robust Employee Assistance Programme and Counselling Service provides 24/7 support, while various supplier discounts, travel, and reward schemes offer tangible financial and lifestyle benefits. Access to state-of-the-art sports facilities and staff networks further enhances the employee experience.
• Stability and Security: This is a permanent, full-time position, offering 52 weeks of employment stability. You will be provided with the necessary tools to excel in your role, ensuring a productive and secure working environment.
• Impactful Role: As a Facilities Team Leader, you will play a crucial role in ensuring the smooth operation of university facilities. Your responsibilities will directly contribute to the comfort, safety, and efficiency of teaching, conferencing, and daily campus life.
• Customer-Centric Focus: The role places a strong emphasis on customer service, making it ideal for those who thrive on interacting with people and resolving issues. You'll be the primary point of contact, honing your communication and problem-solving skills.

Key Considerations for Your Career Path:

• Leadership Experience: The position requires proven experience in supervising teams, specifically Building Attendants and Cleaning Staff. Candidates should be adept at training, performance management, and conducting appraisals.
• Operational Aptitude: A strong understanding of building infrastructure, maintenance reporting, and ensuring adequate supplies of consumables is essential. Familiarity with fire and security alarm systems is highly desirable.
• Customer Service Excellence: The ability to manage a high volume of inquiries across face-to-face, telephone, and email channels, consistently delivering excellent customer service, is paramount.
• Flexibility in Hours: While primarily Monday to Friday, the requirement to work 5 days out of 7, with hours between 6:00 am and 2:15 pm, necessitates a degree of flexibility. This early start time can be advantageous for those who prefer to have their afternoons free.
• Commitment to Standards: Maintaining high cleaning standards and ensuring adherence to university policies and procedures are core tenets of this role.

This Facilities Team Leader position at the University of Nottingham offers a compelling opportunity for individuals seeking to advance their careers in a dynamic, customer-focused, and supportive academic setting. The emphasis on professional development, combined with a generous benefits package and job security, makes this a role worth exploring for ambitious and dedicated professionals.