Customer Team Member reference: 1061278

Unlock Your Potential as a Customer Team Member at Co-op

This is an exciting opportunity for individuals looking to join a values-driven organisation and make a tangible difference in their local community. The Customer Team Member role at Co-op in Hucknall offers a blend of customer interaction, operational duties, and the chance to be part of a supportive and forward-thinking team.

Advantages for Aspiring Candidates:

• Career Growth and Development: Co-op is committed to your personal development. With full, paid training provided and dedicated support for your career progression, this role serves as an excellent stepping stone for those looking to advance within the retail sector.
• Exceptional Benefits Package: Beyond a competitive hourly wage of £12.60, you'll enjoy a comprehensive benefits package. This includes a generous 31 days of holiday (pro-rata), a pension scheme with up to 10% Co-op contribution, and access to virtual healthcare services for you and your family. Furthermore, a 30% discount on all Co-op products and 10% on other brands is a significant perk for everyday savings.
• Work-Life Balance and Flexibility: While the contract is for 8 hours per week, the mention of regular overtime suggests opportunities to increase your working hours. The varied shift pattern, including early mornings, afternoons, late evenings, and weekends, allows for a degree of flexibility, which can be discussed at the interview stage to best suit your needs. Rotas are shared three weeks in advance, providing valuable predictability.
• Financial Wellbeing: Co-op understands the importance of financial peace of mind. The inclusion of "Stream," a money management app that allows access to a percentage of your pay as you earn it, demonstrates a commitment to supporting your financial health.
• Commitment to Wellbeing: Co-op places a strong emphasis on the holistic wellbeing of its colleagues. You'll benefit from support for your physical, mental, and financial wellbeing, coupled with market-leading policies designed to assist during significant life events. An accessible 24/7 employee assistance service further underscores this commitment.
• Community Impact: If you're passionate about making a positive contribution to your local community, this role offers that opportunity. You'll be encouraged to get involved in community activities and events, embodying Co-op's long-standing dedication to fairness and community betterment.
• Inclusive Environment: Co-op is dedicated to building diverse and inclusive teams. They welcome applications from everyone and are committed to creating a workplace where all colleagues feel a sense of belonging, supported by inclusive policies and practices. They are also proud participants in the Disability Confident scheme.

Key Considerations for Candidates:

• Shift Variability: The working pattern involves varied shifts, including early mornings, late evenings, and weekends. Candidates should be prepared for this flexibility and discuss their availability during the interview process.
• Customer-Centric Approach: The role is fundamentally about providing excellent customer service. A genuine care for customer needs, strong people skills, and a proactive approach to problem-solving are essential qualities for success.
• Operational Responsibilities: Beyond customer interaction, the role involves operational tasks such as restocking shelves and maintaining store cleanliness. A willingness to be hands-on with these duties is important.
• Adaptability to Change: As Co-op introduces new products and services, a positive approach to change and a willingness to learn and share experiences with colleagues will be highly valued.
• Application Process: The application involves completing two online assessments, which take approximately 20 minutes. The ability to apply easily via a mobile device is a convenience.

This Customer Team Member position at Co-op in Hucknall presents a compelling opportunity for individuals seeking a rewarding role with excellent benefits, a strong focus on wellbeing, and the chance to contribute positively to their community. It's an ideal position for those who are customer-focused, adaptable, and eager to grow within a respected organisation.