First Line Manager (Aylesbury, GB)

Career Opportunity: First Line Manager - Customer Service & Delivery Centre

Are you a driven and motivated leader with a passion for delivering exceptional customer experiences and optimizing operational efficiency? Currys, the UK's leading technology retailer, is seeking a dedicated First Line Manager to join our vibrant Customer Service and Delivery Centre in Aylesbury.

This is a fantastic opportunity for ambitious individuals looking to shape their career in a dynamic environment that values teamwork, continuous improvement, and customer satisfaction. If you thrive on motivating teams, resolving challenges, and contributing to a business that's making a real impact, this role could be your next significant career move.

What's on Offer:

As a First Line Manager at Currys, you will be at the forefront of our customer service and delivery operations. You'll have the chance to:

• Lead and Inspire: Coach and motivate a diverse team, including delivery drivers, warehouse staff, and support colleagues, to achieve outstanding results and targets.
• Drive Performance: Implement effective performance feedback mechanisms and actively seek opportunities to enhance team and operational performance.
• Influence Operations: Play a key role in influencing operational decisions and collaborate with various internal and external departments to ensure seamless operations.
• Develop Talent: Provide valuable mentoring and support to your team, fostering a culture of continuous learning and professional development.
• Contribute to Growth: Take ownership of both your personal career trajectory and the future success of Currys, a business committed to sustainability and innovation.

Key Responsibilities Include:

• Overseeing the day-to-day running of the site, including staffing and resource management.
• Ensuring the team consistently delivers on key performance indicators.
• Communicating effectively with stakeholders at all levels, deputising for the Operations Manager as needed.
• Championing a safe and compliant working environment, adhering strictly to health and safety policies.

What We're Looking For:

To excel in this role, you will need:

• Proven Leadership Experience: Demonstrated recent experience in leading teams, utilizing various leadership styles, techniques, and coaching methodologies.
• Results-Oriented Approach: A strong track record of developing teams to achieve customer-focused outcomes.
• Exceptional Organizational Skills: The ability to implement plans, prioritize effectively, and translate strategic goals into actionable tasks.
• Excellent Communication: Superior skills in liaising with different departments and clearly articulating expectations and quality standards.
• Logistics/Transport Background (Ideal): Previous experience within a logistics or transport environment would be a significant advantage.

Advantages for Your Career Path:

Joining Currys means investing in your future. We are committed to supporting your professional growth through:

• Career Development: Opportunities for new skills acquisition, comprehensive training programs, and the attainment of relevant qualifications.
• Varied and Engaging Work: A role with endless variety that will keep you challenged and learning.
• Impactful Work: Contribute to a company that is a leader in tech retail and a pioneer in tech recycling and repair, making a positive impact on people and the planet.
• Inclusive Culture: Be part of a diverse and inclusive workplace where every voice is valued and has a space at the table.

Attractive Benefits Package:

We recognize and reward the hard work of our colleagues with a comprehensive benefits package, including:

• Generous Annual Leave: 30 days of annual leave (including bank holidays).
• Competitive Pension Scheme: Secure your financial future.
• Performance Bonus: Rewarding your achievements.
• Product Discounts: Enjoy savings on the latest technology.
• Wellbeing Initiatives: Support for your overall health and happiness.

This permanent, full-time position operates on a Tuesday to Saturday shift pattern, with rotating early (5:30 am - 2:00 pm) and late (1:30 pm - 10:00 pm) shifts. The salary offered is £35,000 per annum.

If you're ready to take on a leadership role that offers both challenge and reward, and you're eager to contribute to a forward-thinking company, we encourage you to apply. This is an excellent opportunity to advance your career and be part of a team that helps everyone enjoy amazing technology.