Food Service Assistant

ABOUT THE ROLE As a Food Services Assistant, you’ll be working in one of our stunning Partnership hotels and supporting the profitable running of the catering operation there. You'll be working alongside a dedicated team of hospitality professionals to deliver a first-class guest experience. In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £3.50 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements. Key Responsibilities Day-today responsibilities will include: - Showing flexibility to work in different areas of the hotel when needed. Always ready to lend a hand to your fellow team members. and ensure the smooth running of the hotel. - Adhering to the highest standards of health and safety to ensure a safe working environment for both fellow Partners and guests. - Using your excellent organisational skills to prioritise tasks. - Interacting with guests in a friendly and welcoming manner and sharing your passion for good food and drink. Essential skills/experience you'll need - Able to work in a fast-paced environment - Great customer service skills. - Good organisational skills. - Ability to remain calm under pressure and find solutions quickly when issues arise. Desirable skills/experience you may have - Previous experience in a hospitality environment. Closing Date: February 13, 2026 Pay: £12.40 Hourly Contract Type: Permanent Hours of Work: 37.5 hours a week to include weekends Job Level: Partnership Level 10 Where You'll Be Working: Bala Lake Hotel, Llangower, Bala, Gwynedd, LL23 7BS ABOUT THE PARTNERSHIP We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there never been a more exciting time to join us. We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose. As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. As Partners, we make all the difference. And, we all own it. Important points to note: It important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles. We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview. At the John Lewis Partnership we’re not just employees; we’re co-owners, and that why we’re called Partners. Being a Partner means not only do we all collectively share the responsibilities of being the UK largest employee-owned business, but we also share in its rewards and successes. It this ownership model that makes the Partnership a very unique place to work.