Head of Customer Migrations - BPL

Embark on a pivotal career move as the Head of Customer Migrations, a role that sits at the forefront of operational excellence and strategic growth within a leading UK payments acceptance business.

This is more than just a management position; it's an opportunity to deeply influence the customer journey and mitigate risk during critical platform transitions. You will be the central point of contact, bridging the vital communication lines between Operations, Sales, and Product teams. Your primary focus will be on meticulously planning and executing customer migrations, ensuring a seamless experience for every cohort.

Key Advantages for Aspiring Candidates:

• Strategic Impact: Play a critical role in reducing migration risk and ensuring customer success. Your strategic insights will directly shape the end-to-end customer experience, minimizing pain points and maximizing future growth opportunities.
• Deep Domain Expertise: This role is ideal for seasoned payment professionals with significant experience in the UK payments acquiring industry. You'll leverage your deep expertise in acquiring and payments to define specific product needs and custom builds for diverse customer segments.
• Transformative Environment: Join a business undergoing significant transformation, backed by a strong partnership with Brookfield Asset Management. This partnership promises innovation, investment, and a strategic positioning for long-term success, offering you a chance to be part of something substantial.
• End-to-End Ownership: Take full ownership of the customer migration process, from initial planning and analysis of customer needs to managing the actual migration and ensuring stakeholder alignment. You'll also be instrumental in process mapping for future enhancements.
• Career Development: As a senior leader, you will contribute to function-wide strategic initiatives, influence policy, and manage complex, critical projects. You'll have the opportunity to lead teams, mentor specialists, and act as a thought leader in the payments space.

Key Considerations for Your Career Path:

• Requirement for Deep Payments Acquiring Knowledge: A strong track record in customer migrations, specifically within a UK-based payment acquirer, is essential. You should possess profound expertise in both acquiring and payments.
• Experience with Diverse Customer Segments: The role requires proven experience managing migrations for both Enterprise and SME customers within the acquiring industry.
• Strategic Vision and Analytical Prowess: You'll need to demonstrate strong analytical skills to map end-to-end customer experiences, identify areas for improvement, and develop data-driven strategies. The ability to develop CRM strategies, implement marketing automation, and conduct customer needs assessments will be vital.
• Leadership and Stakeholder Management: This is a senior leadership role demanding the ability to manage complex projects, influence senior stakeholders both internally and externally, and act as a spokesperson for the function. Experience in leading and embedding a performance culture is crucial.
• Alignment with Barclays Values: A commitment to Barclays' values of Respect, Integrity, Service, Excellence, and Stewardship, along with the Barclays Mindset (Empower, Challenge, Drive), will be key to success.

If you are a strategic leader with a passion for customer success and a deep understanding of the payments acquiring landscape, this role offers a unique opportunity to shape the future of a critical business function and drive significant value for clients and the organization.