Head of Service Design

Embark on a transformative career journey as the Head of Service Design at Barclays, a pivotal role shaping the future of customer experience. This opportunity invites seasoned leaders to champion a forward-thinking service design strategy, deeply integrated with Barclays' transformation agenda and its evolving Scaled Agile framework. You'll be at the forefront of driving journey innovation at scale, ensuring the Service Design team's creativity, quality, and consistency not only meet but exceed the company's objectives and customer experience aspirations across all channels.

This position is more than a job; it's a chance to leave an indelible mark on how millions interact with their financial services. If you're passionate about user-centric design and strategic leadership, this could be your next significant career advancement.

Key Advantages for Aspiring Candidates:

• Strategic Impact: Directly influence the strategic direction of service design within a major financial institution, aligning with ambitious transformation goals.
• Innovation at Scale: Drive innovation across a wide spectrum of services, from digital platforms to offline channels, impacting the end-to-end customer journey.
• Leadership Development: Lead and nurture a talented Service Design team, fostering a culture of innovation and continuous learning.
• Cross-Functional Collaboration: Engage with a diverse network of senior stakeholders across journey, product, technology, brand, and marketing teams, broadening your influence and understanding.
• Career Growth: The role offers significant opportunities for professional development, including budget oversight, defining learning strategies, and honing strategic thinking and business acumen.
• Flexible Location: This role offers flexibility, with opportunities based in London (1CP), Knutsford, Manchester (4PP), or Northampton, allowing you to choose the environment that best suits your lifestyle.

Key Considerations for Your Career Path:

• Proven Leadership: Candidates must demonstrate a strong track record in leading and managing design teams, with a clear vision for team growth and development.
• Agile Expertise: Experience in Scaled Agile delivery environments is crucial, requiring the ability to balance customer experience value with technical feasibility and commercial objectives.
• Service Design Mastery: A deep understanding of user-centred design principles, coupled with a keen aesthetic sense and the ability to translate business goals into compelling user experiences, is paramount.
• Financial Acumen: Experience in overseeing budgets and defining team learning and development strategies is essential for effective resource management.
• Stakeholder Management: The ability to effectively manage and influence a wide array of senior stakeholders across a diverse portfolio of work is a critical success factor.
• Tool Proficiency: Proficiency in industry-standard tools such as Figma and Jira is expected for seamless workflow and collaboration.
• Business Acumen & Strategic Thinking: A strong understanding of business operations, strategic planning, and risk management will be vital in driving impactful change.

This Head of Service Design role is an exceptional opportunity for a dynamic leader to steer the evolution of customer-centric services within Barclays. It requires a blend of creative vision, strategic leadership, and a deep commitment to delivering exceptional customer experiences. If you are ready to take on this challenging and rewarding role, we encourage you to explore this exciting career path.