Head of HR Global People Services (GPS)

About the Role: The Head of Global People Services (GPS) role will lead a team that provides centralized HR services across the global organization to enable efficiency, standardization and cost optimization. The key responsibilities of this role include: Develop a vision and strategy for the HR Global People Services function aligned to business priorities. Ability to connect operational objectives with strategic business goals Establish and monitor key performance indicators and service level agreements for the HR Global People Services team to drive efficiency and effectiveness. Ensure global consistency and standards of service Oversee the day-to-day operations of the global HR Global People Services Center including HR administration, tier 1 employee advice, simple policy interpretation etc. across multiple regions and countries Optimize global processes and policies to maximize automation and self-service options Partner with the HR Platforms team to implement global technologies and tools to enhance the service delivery worldwide Motivate, develop and lead a team of HR professionals to achieve KPIs and service excellence. Set clear direction and priorities to drive global consistency Build a customer service and solutions-oriented culture that operates globally Partner with HR leadership and business leaders across the global organization to understand their needs and determine how HR Shared Services can support them. Navigate regional and country-specific requirements Build trusted relationships and manage global stakeholders at all levels within an organisation Monitor global budget, costs and resources required to deliver quality service worldwide. Identify opportunities to reduce costs through global process and technology improvements Keep up-to-date with trends and best practices in global HR Global People Services and related technologies. Continually enhance the function's capabilities and service quality globally Promote a culture of continuous improvement, demonstrating agility to changing business conditions, resources, and technologies inside a complex global organization Skills & Experience Bachelor Degree in Business Administration, HR or related field, MBA preferred Proven progressive global HR experience, including experience in a leadership role managing HR services team across multiple countries. Expert knowledge of HR technologies and driving digitization of people operations Deep experience with data analytics, reporting and performance dashboards Excellent relationship management and strategic planning skills Strong business acumen with ability to link HR to business objectives Excellent communication and interpersonal skills Experience implementing process excellence frameworks (Lean, Six Sigma, etc) Experience supporting large organizational restructurings resulting from mergers, acquisitions, divestitures, and broader operational shifts within the business Work in a way that works for you We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working for you We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Generous holiday allowance with the option to buy additional days Health screening, eye care vouchers and private medical benefits Wellbeing programs Life assurance Access to a competitive contributory pension scheme Save As You Earn share option scheme Travel Season ticket loan Electric Vehicle Scheme Optional Dental Insurance Maternity, paternity and shared parental leave Employee Assistance Programme Access to emergency care for both the elderly and children RECARES days, giving you time to support the charities and causes that matter to you Access to employee resource groups with dedicated time to volunteer Access to extensive learning and development resources Access to employee discounts scheme via Perks at Work About the Business RELX is a global provider of information-based analytics and decision tools for professional and business customers. The group serves customers in more than 180 geographies and has offices in about 40 countries. It employs over 36,000 people, of whom almost half are in North America. The headquarters is in London. The market capitalization is about £62bn ($65bn), making it one of the 10 largest listed companies in the UK. The company is listed on the London Stock Exchange, Euronext and NYSE. The company has four market segments. It develops information-based analytics and decision tools for professional and business customers in the Risk, Scientific, Technical & Medical, Legal, and Exhibitions sectors. RELX is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120. Please read our Candidate Privacy Policy. RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.