Head of Home Ownership - Lloyds Living

Head of Home Ownership: An Opportunity to Shape the Future of Affordable Housing

This Head of Home Ownership role presents a significant career advancement opportunity for experienced professionals within the housing sector. Based in Manchester and operating on a full-time, hybrid basis (requiring approximately two days a week at the hub), this position is pivotal to the strategic growth of Lloyds Living's shared ownership initiatives. If you are passionate about improving access to affordable housing and possess a strong understanding of leasehold and shared ownership management, this role offers a chance to make a tangible impact.

Key Advantages for Potential Candidates:

• Strategic Impact: As a new post, you will be instrumental in shaping and driving Lloyds Living's shared ownership ambitions. This is an opportunity to build and refine services, directly influencing the organization's trajectory.
• Comprehensive Scope: The role encompasses a wide range of responsibilities, including leasehold and home ownership services, legal and regulatory compliance, customer service excellence, financial sustainability, and strategic planning. This offers a broad and rewarding professional experience.
• Customer-Centric Focus: A core aspect of the role is delivering responsive and insight-driven customer service. You will have the opportunity to develop and implement strategies that genuinely enhance the experience of leaseholders and homeowners.
• Financial Stewardship: You will be responsible for budget management, rent and service charge setting, and financial reporting. This is a critical function that requires a keen eye for financial acumen and a commitment to value for money.
• Stakeholder Engagement & Policy Influence: This position offers the chance to build and maintain professional relationships with a variety of internal and external stakeholders, including local authorities and housing bodies. Furthermore, there is an opportunity to influence national policy, adding a significant dimension to the role.
• Career Development & Growth: Lloyds Banking Group is committed to fostering a culture of learning and development. The scale and reach of the Group mean ample opportunities for professional growth and advancement are likely.
• Flexible Working: The organization actively supports flexible working, including options for hybrid working and flexibility in when hours are worked, allowing for a better work-life balance.
• Inclusive Culture & Benefits: Lloyds Banking Group champions diversity, equity, and inclusion, creating an environment where everyone can thrive. They offer a comprehensive benefits package, including generous pension contributions, annual bonuses, share schemes, ample holiday, and robust wellbeing initiatives.

Key Considerations for Your Career Path:

• Depth of Technical Expertise: Success in this role hinges on an in-depth understanding of leasehold and shared ownership legislation, including complex processes like Section 20 and staircasing. Candidates with proven experience in these areas will be well-positioned.
• Strategic and Operational Acumen: The role requires the ability to both develop overarching strategies and ensure their effective operational delivery. This involves strong leadership, team management, and resource deployment skills.
• Financial Management Skills: A strong track record in budget planning, expenditure monitoring, and financial reporting is essential for ensuring the financial sustainability of the home ownership services.
• Risk Management: Identifying, assessing, and mitigating operational and strategic risks will be a crucial aspect of the role, demanding a proactive and analytical approach.
• Customer Engagement Experience: The ability to develop customer insight strategies and foster strong relationships with residents is paramount to delivering high-quality service and promoting participation.
• Qualifications: While not explicitly stated as a strict requirement, a relevant professional qualification in housing, property management, or a related field (e.g., CIH, IRPM) will be highly advantageous and demonstrates a commitment to professional development.

This Head of Home Ownership role offers a compelling opportunity for individuals looking to lead and innovate within the affordable housing sector. By leveraging your expertise in leasehold management, financial stewardship, and stakeholder engagement, you can contribute significantly to Lloyds Living's mission and advance your own career within a supportive and forward-thinking organization.