ICT Officer Level 2 Desktop Services

Are you an ambitious IT professional looking to make a tangible impact within a supportive and forward-thinking environment? This ICT Officer role within the Desktop Services team at County Hall, Beverley presents a compelling opportunity for individuals driven by excellent customer service and a passion for technological advancement.

At its core, this position is designed for someone who is not only adept at resolving technical issues but also keen to contribute to the evolution of digital services. If you find satisfaction in ensuring smooth IT operations and enjoy tackling complex challenges, this role offers a platform to do just that.

Key Advantages for Candidates:

• Career Growth Potential: This is explicitly highlighted as an excellent opportunity to further your career in IT. The role is situated within the ICT Infrastructure and Customer Support Team, offering exposure to a broad range of IT functions and potential pathways for specialization and advancement.
• Supportive Learning Environment: While prior experience in supporting ICT systems and services is preferred, the description clearly states that supplementary on-the-job training will be provided. This signifies a commitment from the organization to invest in your development, making it an attractive option for those seeking to enhance their skill set.
• Impactful Work: You will be directly contributing to the seamless operation of digital services across a large organization. This means your work will have a visible and significant impact on colleagues and potentially the wider community the organization serves.
• Dynamic Team Environment: Joining a "dynamic Desktop Services team" suggests a collaborative and energetic workplace where innovation and proactive problem-solving are valued.

Key Considerations for Your Application:

• Demonstrate Customer Focus: The role emphasizes being "customer-focused." Ensure your application clearly articulates your experience and approach to providing high-quality IT support with a strong emphasis on user satisfaction.
• Highlight Relevant Experience: While training is available, demonstrating existing experience in supporting ICT systems and services, particularly within a large organizational context, will be crucial. Be prepared to provide specific examples of your technical expertise and problem-solving abilities.
• Address Essential Criteria Meticulously: The instruction to "detail how you meet all of the essential criteria within your supporting statement" is critical. Take the time to thoroughly analyze the role's requirements and systematically address each point, providing concrete evidence of your suitability.

This ICT Officer position offers a solid foundation for an IT career, with opportunities for learning and growth within a dedicated team. If you are a proactive individual with a strong aptitude for IT support and a desire to contribute to digital service improvement, this role is certainly worth exploring.