IT Specialist - Hosting , Exeter, United Kingdom)

Job Req ID: 49326

Posting Date: 29/07/2025

Function: Managed Services

Location: Exeter

Salary: Competitive

Please note - Candidates applying for this role will be required to hold NPPV3 and therefore be eligible for it

Why this job matters

We have around 1.2 million customers and serve over half the FTSE 350. Our customers range from big household names, government departments and public service organisations right through to small businesses and new start-ups. We cover both the communications and IT services markets. Overall we’re focused on four main product markets: Fixed Voice; Mobility; Fibre and connectivity; networked IT services provided over the biggest UK network in both fixed and mobile communications. We also provide network IT services to corporate and public sector organisations in the Republic of Ireland.

Our Wholesale business helps communications providers (CPs) and other organisations provide fixed or mobile phone services.

Please note - This role will also require you to be on-call

What you’ll be doing

1. Resolving complex customer 3rd line in-life issues2. Problem solving and application of technical knowledge to resolution of unknown issues 3. Management of workload and delivery to meet key performance indicators4. Willing to work out of hours either on an overtime or on-call basis5. Delivery of Infrastructure elements of Projects with agreed SLAs

Essential Skills

What we would like to see on your CV

1. Competent communication skills with the ability to translate technical into non-technical at all levels internally and externally2. Excellent customer focus and drive to provide proactive, pre-emptive and best in class service3. Ability to identify complex solutions and think logically4. Possesses the ability to take well-evaluated risks and be audacious in making decisions and taking action5. Acts with integrity and takes responsibility for own actions and responses6. Significant experience working with: Active Directory and Group Policy Management – Private / Office365, Data Centre, VMware, SAN Administration

Benefits

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

Benefits of working for BT include:• 10% on target annual bonus • BT Pension scheme, minimum 5% employee contribution, BT contribution 10%• X4 Salary Life Assurance• Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice• 25 days annual leave (not including bank holidays), increasing with service• Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.• 24/7 private virtual GP appointments for UK colleagues• 2 weeks paid carer’s leave • World-class training and development opportunities• Option to join BT Shares Saving schemes• Discounted broadband, mobile and TV package• Access to 100’s of retail discounts including the BT shop

Flexible WorkingThis role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.