Incident Response and Operational Manager

This is an exciting opportunity for a seasoned professional to join the innovative Embedded Finance team at Lloyds Banking Group. As an Incident Response and Operational Manager, you will play a critical role in ensuring the smooth and continuous operation of a start-up business unit focused on delivering cutting-edge financial solutions for consumers.

Key Advantages for Candidates:

• Impactful Role: You will be instrumental in leading and managing incident resolution, directly contributing to business continuity and minimizing disruption for customers. This is a chance to make a tangible difference in a fast-paced environment.
• Career Growth & Development: The Embedded Finance team operates as a start-up within a large, established organization. This offers the best of both worlds: the agility and innovation of a start-up with the stability and resources of Lloyds Banking Group. You'll have ample opportunities to learn, grow, and develop your skills across various functions.
• Collaborative & Fun Environment: The team prides itself on being fast-paced, focused, and fun. You'll be part of an agile environment that values openness, collaboration, and a commercial mindset.
• Flexible Working: The role offers hybrid working options, allowing you to balance your professional responsibilities with your personal life.
• Comprehensive Benefits: Lloyds Banking Group offers a generous benefits package, including a strong pension contribution, annual bonus, share schemes, adaptable lifestyle benefits, ample holiday, and robust wellbeing and parental leave policies.
• Commitment to Diversity & Inclusion: Lloyds Banking Group has a strong focus on creating an inclusive workplace where everyone can thrive, regardless of background. They are committed to building a diverse workforce and welcome applications from under-represented groups.

Key Considerations for Candidates:

• Agile & Customer-Centric Mindset: The team is seeking individuals with a passion for product innovation and technology in Consumer Lending and Buy Now Pay Later. A strong customer-centric mindset and a drive to solve customer needs creatively are essential.
• Resilience & Tenacity: This role requires the ability to navigate change and complexity with resilience. You'll need to be comfortable working independently, prioritizing effectively, and viewing challenges as opportunities for growth.
• Strong Communication & Stakeholder Management: Excellent written and verbal communication skills are crucial for simplifying complex topics and communicating effectively with senior leaders and diverse audiences. Experience in managing internal teams and third-party partners will be highly valued.
• Analytical Prowess: The ability to interpret data, drive customer-focused improvements, and understand regulatory and control environments is key to success in this role.
• Team Player: A genuine enthusiasm for contributing to team success and fostering a collaborative environment is highly sought after.

If you are a driven and adaptable professional looking to make a significant impact in a growing and dynamic team, this opportunity within Lloyds Banking Group's Embedded Finance unit is definitely worth exploring. Your career path here will be supported by a company that champions innovation, employee wellbeing, and a commitment to helping Britain prosper.