Instructional Design & Content Lead

Job Description: Instructional Design & Content Lead London - requirement to be in London 1-2 times per month Hybrid & flexible working options Salary - £75,000 - £90,000 per annum DOE + benefits Permanent role Full Time – 35 hours Closing date for applications – Friday 9th January 2026 We make health happen! At Bupa, we’re here to help people live longer, healthier, happier lives and make a better world. In this role, you’ll bring that purpose to life by shaping the learning content for Bupa Campus—our Corporate University—so colleagues across the globe build the skills they need, today and for the future. You’ll design experiences that boost future capabilities, strengthen leadership effectiveness, support personal growth, and foster pride and belonging in our customer‑centred culture. You’ll create high‑quality learning delivered both in person and virtually, with powerful immersion events for senior leaders and accessible programmes for all employees. As an Instructional Design & Content Lead, you’ll play a vital role in shaping learning experiences that empower our people. This is your chance to make a real impact on how we learn, dream and grow at Bupa. Key Responsibilities: Create engaging learning activities and course content that improve retention and real‑world application, using digital tools where they add value. Design implementation materials (for example, facilitator guides, train‑the‑trainer—packs, and learner materials) for instructor‑led sessions and case study breakouts. Write and edit storyboards for videos and online modules when needed. Choose the right approach for each programme—whether classroom, blended or e‑learning—so objectives are met. Partner with SMEs (subject matter experts) and business stakeholders to build content aligned to learning goals. Lead content and quality reviews; manage third‑party providers and maintain strong supplier relationships. Curate content in our LXP (Learning Experience Platform), use authoring tools, and apply education technologies smartly. Implement evaluation strategies, capture feedback, and evidence impact (ROI) and course satisfaction. Assess existing materials and “off‑the‑shelf” options; oversee programme implementation and occasionally facilitate senior leader sessions. What We’re Looking For: Experience working within a large global matrix organisation, designing for a global audience Demonstrated track record of success in designing and delivering learning solutions aligned to business strategy Credible track record of creating and designing high-quality learning with evidence of measurable learner performance Significant experience designing and/or developing asynchronous e-learning content and activities, including the creation of storyboards or similar visual planning tools. Experience delivering and facilitating complex learning interventions with senior stakeholders and participants. Substantial understanding and application of learning/ instructional design frameworks, e-learning and distance learning pedagogy and principles, and/or pedagogical or adult learning theory and evidence High level ability to select information relevant to specified learners and to present complex ideas clearly and creatively in a logical, coherent way. A clear passion for learning, curiosity and staying ahead of industry trends Digital and technology savvy: Up to date with latest learning trends and tools, including LX technologies, with ability to work with the latest technologies. Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: 25 days holiday, increasing through length of service, with option to buy or sell Bupa medical insurance An enhanced pension plan and life insurance Free health assessment Annual performance-based bonus Onsite gyms or local discounts where no onsite gym available Various other benefits and online discounts Why Bupa? We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. Time Type: Full time Job Area: Locations: Angel Court, London Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.