Junior Service Designer

Are you a passionate Service Designer looking to make a tangible impact on customer experiences? This opportunity at Barclays offers a chance to redefine how users interact with financial services across both digital and offline channels. You will be at the forefront of shaping end-to-end service journeys, ensuring customers can effortlessly achieve their goals.

As a crucial member of a collaborative, cross-functional team, you will work alongside Designers, Researchers, Journey Owners, Solution Architects, and service channel colleagues. Your input will be instrumental in optimizing and transforming the customer experience. Reporting to your Design Principal and engaging with an executive stakeholder group, you'll drive improvements in journey performance and product value, all while aligning with clear strategic objectives and tracking key business and customer outcomes against target CX and journey metrics.

Joining a large, vibrant UK design team, you'll be part of a community that champions human-centered design, journey centricity, technological innovation, and design excellence. This is a platform where design is viewed as a key market differentiator. You'll have the chance to work on a diverse range of projects that genuinely help customers better understand their finances and empower them to "Make Money Work for You."

Key Advantages for Candidates:

• Impactful Work: Contribute directly to improving the financial well-being and experience of a vast customer base.
• Collaborative Environment: Be part of a supportive and innovative cross-functional team within a large, established organization.
• Career Growth: Work alongside experienced professionals and learn from a Design Principal, fostering continuous professional development.
• Design Excellence: Immerse yourself in a culture that values design as a strategic business driver and embraces innovation.
• Diverse Projects: Engage with a wide array of projects, offering varied challenges and learning opportunities.
• Strategic Influence: Work closely with executive stakeholders, influencing key decisions and driving strategic objectives.
• Location Flexibility: Opportunities available in London, Northampton, or Knutsford.

Key Considerations for Your Career Path:

• Depth of Design Methodology: A strong command of design methodologies and the ability to select the most effective approach for diverse CX challenges is essential.
• Proven Execution: Be prepared to showcase clear evidence of service design execution through tangible artifacts demonstrating how you shaped solutions and delivered business and customer outcomes.
• Workshop Facilitation: Proficiency in planning and leading discovery, journey mapping, and design-thinking workshops is a core requirement.
• Stakeholder Management: Experience navigating and collaborating with various business teams within a large, complex organization is highly valued.
• Relationship Building: Strong networking and relationship-building skills are crucial for success in this collaborative environment.
• Portfolio is Non-Negotiable: A comprehensive service design portfolio showcasing your skills and experience is a mandatory part of the application.
• Assessment Focus: Be ready for potential assessments on critical skills such as risk and controls, change and transformation, business acumen, strategic thinking, and digital/technology understanding, alongside job-specific technical skills.

For those looking to advance their career in service design within a leading financial institution, this role presents an excellent opportunity to leverage your expertise, contribute to meaningful change, and grow within a dynamic and forward-thinking team.