Lead Integrator CRM

End Date Wednesday 04 February 2026 Salary Range £76,194 - £89,640 We support flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary . Job Description JOB TITLE: Lead Integrator CRM SALARY: £76,194 - £89,640 LOCATION(S): Bristol HOURS: Full-Time WORKING PATTERN: Our work style is hybrid, which means spending at least two days per week — or 40% of your time — in the Bristol office. Occasional ad‑hoc travel to London may also be required. About this opportunity Join the CS&E Colleague Channels Lab and help shape the transformation of journeys across Business and Commercial Banking. You’ll work closely with Product Owners, Engineers and external partners to support the smooth delivery of complex, high‑value initiatives. This is a collaborative, learning‑focused environment with a strong Community of Practice, personalised development pathways and plenty of opportunities to grow. Your work will directly support the success of monthly releases, major deliverables and the stability of essential banking platforms, all within a culture that values diversity, inclusion and the unique contribution every colleague brings. You’ll play a key role at platform level, coordinating dependencies between the CS&E Colleague Channels lab and stakeholders across the wider Group — including other platforms, Group Executive Functions, and third‑party partners. You’ll support both business and technology change, often leading the coordination of complex or high‑risk implementations. Working closely with Product Owners, Engineers, Customer Journey Managers and wider collaborators, you’ll maintain a clear view of delivery forecasts, dependencies, risks and progress, helping teams stay aligned and confident as we move work forward. What your responsibilities will include: Keeping delivery progressing by monitoring and coordinating dependencies across several teams and external collaborators. Coordinating monthly release cycles, ensuring scope is clear, progress is visible, and everyone is set up for successful delivery. Building and maintaining roadmaps that highlight key achievements, integration points, and the work ahead. Spotting risks early, collaborating with colleagues to build practical solutions and keep outcomes on track. Engaging collaborators at all levels, sharing clear, transparent updates that help teams stay aligned and confident. Championing agile ways of working, supporting your teams as they embed new practices and continually improve how we deliver together. What you’ll need Experience coordinating complex delivery in large and highly matrixed organisations, ideally within the financial services sector, where Agile ways of working are well‑established. Confidence partnering with engineering teams, supported by a strong technical understanding that helps you ask the right questions and make informed, balanced decisions. Strong planning, tracking, and governance skills, with the ability to keep work visible, organised, and progressing smoothly. A proactive approach to risk and issue management, spotting challenges early and working with colleagues to shape practical, sustainable solutions. A commitment to delivering great customer outcomes, using insight and feedback to shape coordinated, outcome‑focused solutions that meet real needs. A hands‑on approach to delivery, taking ownership of plans, coordinating teams, and communicating clearly with collaborators to bring solutions to life from start to finish. Nice to have: experience working with CRM platforms or customer‑servicing technologies. Experience working with AI technologies. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days’ holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you! At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.