MIU MIU Client Advisor RTW, Bond Street (London, GB)

Career Opportunity: Miu Miu Client Advisor at Prada Group

The Prada Group, a globally recognized leader in the luxury sector, invites aspiring professionals to join its esteemed team as a Miu Miu Client Advisor. With a rich heritage dating back to 1913 in Italy, the Prada Group embodies a fusion of enduring excellence and forward-thinking innovation. Operating across more than 45 countries and encompassing prestigious brands like PRADA, Miu Miu, Church’s, and Car Shoe, the Group thrives on a diverse workforce exceeding 100 nationalities.

Embrace the Essence of Luxury and Client Relations

As a Miu Miu Client Advisor, your primary role is to curate an exceptional and unforgettable luxury experience for every client. This position places the client at the absolute heart of your endeavors, requiring you to actively understand their needs and desires, and cultivate strong, enduring relationships. You will serve as a vital Brand Ambassador, not only by promoting the unique philosophy and values of the Miu Miu brand but also by guiding clients through the captivating world of Prada.

This role is instrumental in achieving both individual and team sales targets. You are empowered to be a proactive contributor, ensuring unparalleled service and adeptly responding to customer needs across both in-store and e-commerce channels.

Key Responsibilities and Opportunities for Growth:

• Client-Centric Service: Champion a welcoming environment and meticulously cater to every client's need, delivering excellence in line with the established "client journey ceremony."
• Sales Performance: Be driven to exceed individual sales targets and maximize your sales potential, directly contributing to the overall success of the boutique.
• KPI Achievement: Strive to surpass Key Performance Indicator (KPI) goals, guaranteeing the highest standards of sales and customer service.
• Brand Mastery: Develop and maintain an in-depth understanding of Miu Miu products, coupled with a comprehensive knowledge of Prada's rich history, culture, and brand DNA.
• Relationship Building: Leverage the Company's CRM system to capture client data, fostering ongoing connections, personalizing interactions, and identifying future opportunities.
• Omni-Channel Engagement: Actively embrace and promote an omni-channel approach, ensuring a seamless client experience across all touchpoints.
• Fashion Savvy: Cultivate a broad understanding of the luxury fashion landscape, staying abreast of current trends and competitor activities to offer insightful advice to clients.
• Problem Resolution: Take ownership of client issues, proactively resolving complaints and liaising with management and the Client Service team when necessary.
• Product Care: Handle all products with the utmost care and respect, reflecting the premium nature of the brand.
• Digital Integration: Utilize company digital tools effectively to provide a comprehensive and integrated luxury experience.
• Virtual and In-Person Consultations: Host and conduct client appointments, whether in person or through virtual meetings leveraging technology.
• Store Operations: Collaborate closely with the Back of House team, participating in daily store operations and maintaining an organized stockroom.
• Adherence to Procedures: Work in strict compliance with company operational guidelines, stock procedures, security protocols, cash handling, inventory management, and reporting requirements, proactively executing company policies.
• Team Collaboration: Function as a dedicated team player, partnering with colleagues to foster open and constructive communication, ensuring a consistent and exceptional client experience, and contributing to a positive and inclusive work environment.

What We're Looking For:

• Luxury/Premium Experience: Previous experience in a similar role within a luxury or premium brand is highly valued.
• Customer Service Acumen: A strong understanding of delivering exceptional luxury customer service is essential.
• Relationship Management: Proven ability to build and nurture long-lasting client relationships.
• Work Ethic: Capacity to work effectively both independently and as part of a collaborative team.
• Communication Skills: Excellent verbal and interpersonal communication skills are paramount.
• Language Proficiency: Fluency in English is required.

Your Career Path with Prada Group:

Joining the Prada Group means immersing yourself in a vibrant, creative, and international environment. You'll collaborate with a team of passionate individuals driven by curiosity and a relentless pursuit of excellence. We believe that our success is fueled by the talent and dedication of our people, and we are committed to fostering their professional growth. The Prada Group actively promotes an inclusive work environment, championing equal opportunities for all candidates, irrespective of gender, ethnicity, sexual orientation, disability, or any other personal characteristic. We recognize diversity as a core value and are dedicated to building a fair and respectful workplace for everyone.