MIU MIU Senior Client Advisor RTW, Bond Street (London, GB)

Elevate Your Career in Luxury with Miu Miu: A Client Advisor Opportunity

The Prada Group, a globally recognized leader in the luxury sector with a rich heritage dating back to 1913, invites aspiring professionals to join the esteemed Miu Miu brand as a Client Advisor. Operating across 45+ countries with iconic brands like PRADA, Miu Miu, Church’s, and Car Shoe, the Prada Group fosters an environment rich in tradition, innovation, and a diverse workforce of over 100 nationalities.

This is more than just a sales role; it’s an opportunity to become a vital ambassador for a world-renowned luxury fashion house, contributing to an unparalleled client experience.

The Opportunity:

As a Miu Miu Client Advisor, your primary focus will be to curate an extraordinary and memorable luxury journey for every client. This involves:

• Championing the Client Experience: Placing the client at the heart of every interaction, anticipating their needs, and fostering enduring relationships.
• Brand Stewardship: Effectively conveying and embodying the unique philosophy and values of the Miu Miu brand, guiding clients through its captivating world.
• Sales Excellence: Actively contributing to individual and team sales targets through proactive engagement and exceptional service, both in-store and across e-commerce channels.

Key Responsibilities for Growth:

This role offers a comprehensive scope of responsibilities designed to cultivate your expertise in luxury retail:

• Creating a welcoming and engaging atmosphere, delivering service that adheres to the highest "client journey ceremony" standards.
• Driving personal sales performance to exceed targets and contribute significantly to the store's overall success.
• Achieving Key Performance Indicator (KPI) goals through exceptional sales execution and customer service.
• Developing a profound understanding of Miu Miu products, its rich history, culture, and brand DNA.
• Leveraging the Company CRM to capture client data, nurture relationships, and identify future opportunities for personalized engagement.
• Embracing and promoting an Omni-Channel mindset, seamlessly integrating online and offline client interactions.
• Maintaining a keen awareness of luxury fashion trends and competitor landscapes to offer insightful advice and recommendations.
• Proactively resolving client issues and complaints, collaborating with management and the Client Service team as needed.
• Handling products with the utmost care and respect, ensuring their pristine condition.
• Actively utilizing digital tools to enhance the luxury client experience.
• Hosting and conducting client appointments, both in-person and virtually, demonstrating adaptability and technological proficiency.
• Collaborating effectively with the Back of House team, contributing to daily store operations and maintaining an organized stock environment.
• Adhering to all Company procedures concerning operations, stock management, security, cash handling, inventory, and reporting, ensuring proactive compliance.
• Fostering a collaborative and positive team environment, embracing diversity and inclusion in all interactions.

What You'll Bring:

To thrive in this role, candidates should possess the following qualifications:

• Previous experience in a luxury or premium brand environment.
• A strong understanding of luxury customer service principles.
• Proven experience in building and maintaining long-lasting client relationships.
• The ability to work effectively both independently and as part of a team.
• Exceptional communication and interpersonal skills.
• Fluency in English.

Career Advantages and Key Considerations:

Joining the Prada Group as a Miu Miu Client Advisor offers significant advantages for your career path:

• Immersive Luxury Training: You'll gain in-depth knowledge of one of the most coveted luxury brands, honing your understanding of exquisite products and unparalleled service standards.
• Global Exposure: Become part of a multinational organization with a presence in over 45 countries, offering potential for international career development.
• Personal Growth and Development: The Prada Group emphasizes the value of its people, investing in talent and passion to foster professional growth. You'll be encouraged to expand your skills and knowledge in a dynamic and creative environment.
• Client Relationship Mastery: This role is centered on building meaningful connections. You will develop sophisticated skills in clienteling and personalized service, a highly valuable asset in any client-facing profession.
• Brand Ambassador Experience: You will embody and promote a prestigious brand, enhancing your personal brand and credibility within the fashion and luxury industries.
• Omni-Channel Expertise: Gain practical experience in the evolving landscape of retail, mastering the integration of online and offline customer journeys.
• Commitment to Diversity and Inclusion: The Prada Group champions an inclusive work environment, offering equal opportunities and valuing the unique contributions of every individual.

This is an exceptional opportunity for individuals passionate about luxury, dedicated to delivering outstanding client experiences, and eager to embark on a rewarding career journey within a globally respected fashion house.