MSK Service Lead

Job Description: MSK Service Lead Basinghall Clinic, 4 Basinghall St, London EC2V 5BQ Full time (40 hours per week) Permanent Competitive Salary We make health happen At Bupa, you’ll have the freedom to develop new lines of care, with the flexibility and development opportunities to push your career further. An opportunity has arisen for an experience MSK Service Lead at the Basinghall Clinic. In this role you will be part of a multi-disciplinary team in which you will lead and support a team of MSK Physiotherapists, Osteopaths and MSK Physicians. There is a key focus on providing people management, clinical and operational leadership to the MSK team; to ensure the efficient delivery of a comprehensive and progressive therapeutic approach to the assessment and rehabilitation of all musculoskeletal conditions. You will also have responsibility for being responsive to the needs of the business and relevant development of service. You’ll help us make health happen by: Managing the team of MSK Clinicians within the Basinghall Clinic, engaging and motivating them through one to ones, briefings, team meetings. Attending and leading on organising MSK specific events along with attending and contributing to MDT meetings. Managing any clinical and operational MSK related complaints within the Basinghall Clinic, ensuring outstanding professional and customer service standards are delivered by the MSK team. Assessing and treating MSK conditions for our patients Providing clinical advice to the MSK and Administration teams. Managing any clinical and operational MSK related complaints within the Basinghall Clinic. Ensure corrective action is taken to prevent re-occurrence. Feedback to clinic manager where necessary. Ensuring outstanding professional and customer service standards are delivered by the MSK team, using customer satisfaction measures such as NPS survey results, complaints and immediate customer feedback to drive continuous improvement in delivery, giving individual feedback where necessary. Managing of poor performance in accordance with policies. Creating performance plans for all employed MSK Clinicians. Ensuring the MSK team have necessary resources for CPD and that you direct them to appropriate books, articles, seminars, courses etc to help them achieve their objectives. Key Skills / Qualifications needed for this role: Practising member of the HCPC Extensive post-graduate working experience in musculoskeletal medicine Experience treating private patients Experience with sports injuries Experience of assessing clinical standards during appraisal and offering constructive feedback Experience treating private patients Experience with sports injuries Experience with Occupational Health preferential Excellent communication and interpersonal skills Excellent written and verbal skills Excellent organisation and time management skills Financial and commercial acumen Interest in continuing development – professional & business IT skills including proficient on Microsoft Office systems. Experience of assessing clinical standards during appraisal and offering constructive feedback Excellent customer service skills and an understanding of the drivers of service excellence Proven managerial skills (recruitment, coaching, managing performance) Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: 25 days holiday each year (pro rata for part time employees), increasing through length of service, with the option to buy or sell days. 3 paid volunteering days annually (pro rata for part time staff) Enhanced pension and life insurance Annual Health Services Bonus Scheme Various other benefits and online discounts Why Bupa? We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. If you would like more information on the role, require an alternative format, or would like to discuss other opportunities suited to your skills and experience, please contact via email on adama.kone@bupa.com or mobile on 07395878088. Time Type: Full time Job Area: Clinical Services Locations: Clinic - Basinghall Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference. 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