MarTech Programme Lead

Lead Engineer (Customer Communications) - A Strategic Role in Shaping Customer Experience at Barclays

Barclays is seeking a dynamic and experienced Lead Engineer to join their Customer Experience (CE) POD, specifically within the Customer Communications (CCP) Sub-POD. This is a significant leadership opportunity for an individual passionate about driving impactful change in how the bank communicates with its customers. If you are a seasoned engineering leader with a strategic vision and a deep understanding of data quality and customer communication technologies, this role offers a compelling platform to make a tangible difference.

What This Opportunity Offers:

• Strategic Impact: You will be at the forefront of designing, developing, and managing the bank's critical customer communication infrastructure. Your work will directly contribute to ensuring communications are trusted, accurate, and well-controlled, underpinning the bank's commitment to customer confidence and regulatory adherence.
• Modernization and Future-Proofing: This role is central to the Customer Communication Monitoring roadmap. You will play a pivotal part in modernizing and strengthening the bank's communication foundations, ensuring it's robust and adaptable for the future.
• Leadership and Influence: As a Lead Engineer, you will have the opportunity to set strategy, drive requirements, and make recommendations for change. Whether managing a team or acting as a subject matter expert, your influence will shape technical direction and contribute to the organization's strategic priorities.
• Collaborative Environment: You will work cross-functionally with product managers, designers, and fellow engineers, fostering a culture of shared learning and high-quality code. Participation in code reviews and knowledge sharing are integral to this role.
• Technological Advancement: Stay ahead of the curve by engaging with industry technology trends and innovations. Contribute to and benefit from the organization's technology communities, driving technical excellence and personal growth.
• Risk and Control Focus: A strong emphasis is placed on risk management and control. You will be instrumental in implementing secure coding practices and ensuring the integrity of sensitive data, aligning with Barclays' robust governance framework.
• Career Development: The role provides ample opportunities to develop your leadership skills, whether through people management, mentoring, or leading complex, multi-year assignments. The emphasis on the Barclays LEAD behaviours (Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others) underscores a commitment to employee growth.
• Location Flexibility: The role is available at either the Knutsford or Northampton office, offering a choice to suit your preferred working location.

Key Considerations for Aspiring Candidates:

• Proven Engineering Leadership: Candidates should possess demonstrable experience in leading engineering initiatives, particularly within complex data platforms or large-scale data quality programs.
• Data Governance Expertise: A deep understanding of data quality frameworks, data controls, and data governance principles is essential. This is a foundational requirement for ensuring the accuracy and trustworthiness of customer communications.
• Customer Communication Technology Proficiency: Familiarity with key customer communication technologies such as OpenText Exstream, IBM CMOD, and Ab Initio ETL will be highly advantageous.
• Strategic and Business Acumen: Beyond technical skills, the role requires strategic thinking, business acumen, and an understanding of how technology drives business objectives. You'll need to advise stakeholders and contribute to strategic decision-making.
• Risk Management and Control Mindset: The ability to manage and mitigate risks, demonstrate leadership in strengthening controls, and a commitment to secure coding practices are critical.
• Adaptability and Innovation: The position involves creating solutions based on sophisticated analytical thought and adopting outcomes from extensive research. A proactive approach to problem-solving and innovation is expected.
• Alignment with Barclays Values: Candidates should resonate with and embody the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset of Empower, Challenge, and Drive.

This Lead Engineer position is an exceptional opportunity for a motivated professional to shape the future of customer communications at a leading financial institution. If you are driven by impact, possess a strong technical foundation, and are eager to lead and innovate, we encourage you to explore this exciting career path at Barclays.