Multilingual Customer Success Expert - Fintech (Kingston, UK, Kingston, GB)

Foundever® is Seeking Multilingual Customer Success Experts in Kingston upon Thames

Are you a fluent English speaker with a passion for delivering exceptional customer experiences and a knack for problem-solving? Foundever® has exciting opportunities for multilingual Customer Success Experts to join their dynamic team in Kingston upon Thames. This is a fantastic chance to embark on a role that offers significant career growth and a healthy work-life balance.

Please note: This is a Talent Community advertisement. By applying, you are registering your interest to be contacted when further openings for this role become available. Foundever® is unable to offer sponsorship for this position.

Key Advantages for Candidates:

• Career Growth Potential: Foundever® boasts a strong track record of employee development, with 84% of individuals growing within the company. This role offers a clear pathway for career progression within the customer experience (CX) industry.
• Valuable Skills Development: You'll gain hands-on experience supporting users of a leading accounting software product, enhancing your skills in software support, sales support, and customer engagement.
• Multilingual Opportunities: If you are fluent in English and one of the following languages – Italian, Spanish, French, or German – this role allows you to leverage your linguistic abilities in a professional setting.
• Supportive Work Environment: Foundever® is committed to creating a positive and inclusive workplace. They value diversity and aim to provide a comfortable and adaptable working environment for all associates.
• Excellent Work-Life Balance: Enjoy a predictable work schedule with shifts running Monday to Friday, between 08:00 and 19:00. Crucially, there are no weekend commitments, allowing for a better integration of work and personal life.
• Prime Location: The Kingston upon Thames office is conveniently located just a short walk from the train station and a wealth of shops, cafes, and riverside attractions.
• Comprehensive Training: A fully paid, 4-week training program ensures you are well-equipped to excel in your role from day one.
• Attractive Benefits Package: Beyond a competitive salary of up to £30,000.00 per annum, you'll benefit from a salary advance scheme and an employee rewards platform.
• Hybrid Working: The opportunity for hybrid working provides flexibility and can contribute to a better work-life balance.

Key Considerations for Candidates:

• Language Proficiency: Fluency in English and at least one of the following languages is a mandatory requirement: Italian, Spanish, French, or German.
• Customer-Centric Mindset: The role demands a genuine passion for delivering outstanding customer experiences. Candidates who are naturally customer-obsessed and enjoy problem-solving will thrive.
• Adaptability and Communication: The ability to communicate clearly and concisely, adapt to different customer interactions, and translate complex information into simple terms is essential.
• No Sponsorship: This role is not eligible for visa sponsorship, so candidates must have the right to work in the UK.
• Potential for Sales: While primarily focused on customer success, there may be opportunities for up- and cross-selling. Candidates with a growth-oriented mindset will be well-suited.
• Accounting Software Knowledge (Advantageous): While not essential, any existing understanding of accounting software can be an advantage, but comprehensive training will be provided.

Foundever® is a global leader in the customer experience (CX) industry, working with some of the world's leading brands. If you are seeking a challenging and rewarding role where you can make a real impact, develop your career, and work in a supportive and engaging environment, this opportunity in Kingston upon Thames could be the perfect next step for you.