Review: Onboarding Team Lead - Foundever® & Intuit (Fintech Focus)

This opportunity presents a compelling chance for an experienced and customer-focused leader to join a dynamic team at the intersection of customer experience and financial technology. Partnering with Foundever® and Intuit, you'll be instrumental in shaping the onboarding journey for clients of Intuit QuickBooks, a globally recognized fintech brand.

Key Advantages for Candidates:

• Impactful Role with a Leading Brand: As an Onboarding Team Lead, you will directly influence the success of customers using Intuit QuickBooks, a platform trusted by millions. This offers the satisfaction of contributing to the growth and prosperity of small businesses and individuals.
• Hybrid Working Model: The role offers a hybrid working arrangement based in Victoria Street, London, providing a balance between in-office collaboration and personal flexibility. Occasional travel to Kingston upon Thames is also part of the scope.
• Stable and Permanent Position: This is a permanent, full-time contract (37.5 hours per week), offering job security and the opportunity to build a long-term career. The standard Monday to Friday working hours (09:00 to 17:30) with no weekend work contribute to a healthy work-life balance.
• Career Development in a Growing Industry: The fintech sector is rapidly evolving, and this role places you at the forefront. Foundever®, as a global CX leader, and Intuit, a major player in financial technology, provide a robust environment for professional growth and development.
• Focus on Leadership and Coaching: The core responsibilities emphasize leading, coaching, and empowering a team. If you have a passion for developing others and driving team performance, this role will be particularly rewarding.
• Comprehensive Benefits of Working with Foundever®: Foundever® is committed to creating an inclusive and adaptable work environment. They are a Disability Confident employer and actively encourage diversity, offering support to make the recruitment process comfortable and accessible.

Key Considerations for Candidates:

• Specific Industry Knowledge is a Plus: While not always essential, familiarity with QuickBooks or other financial management systems is highly advantageous. Bookkeeping experience is also preferred, indicating a need for some understanding of financial processes.
• Leadership Experience is Crucial: The role explicitly requires leadership experience in coaching and scaling customer-facing teams. Candidates without this background may find the transition challenging.
• No Sponsorship Provided: It is important to note that sponsorship is not available for this position, so candidates will need to have the right to work in the UK.
• Customer-Centricity is Paramount: The description highlights a "customer-obsessed" approach. Candidates should be passionate about delivering exceptional customer experiences and be driven by customer satisfaction metrics.
• Performance-Oriented Environment: The role involves tracking individual and team KPIs and ensuring targets are met. Candidates who thrive in a results-driven environment will be well-suited.

In summary, this Onboarding Team Lead position offers an excellent career prospect for a seasoned leader who is passionate about customer success and has a keen interest in the fintech landscape. The combination of a stable, hybrid work arrangement with a leading global brand, coupled with a strong emphasis on team development, makes this a highly attractive opportunity for the right candidate.