Online Trading Performance Analyst

## Unlocking Online Trade Success: A Deep Dive into the Online Trade Performance Analyst Role For ambitious professionals looking to make a significant impact in the dynamic world of online retail, this **Online Trade Performance Analyst** position at the John Lewis Partnership presents a compelling career opportunity. This role offers a unique chance to contribute to the strategic direction of Waitrose's online channels, driving growth through insightful data analysis and actionable recommendations.

This position is more than just number crunching; it's about becoming a pivotal player in shaping the future of online trade for a beloved British brand. You'll be instrumental in supporting the Online Trade Performance Manager, translating complex data into clear, actionable strategies that influence everything from campaigns and merchandising to broader decision-making.

For candidates eager to grow their careers in performance analysis and online trading, this role offers several key advantages:

• Strategic Influence: You'll have direct input into the Online Trade Plan, a critical document guiding performance across all Waitrose digital platforms. Your insights will inform continuous optimization, ensuring you're at the forefront of strategic decisions.
• Comprehensive Skill Development: This role provides exposure to the full spectrum of online trade performance management, from in-week forecasting and performance monitoring to supporting long-term financial planning and budget setting. This is an excellent environment to hone your analytical and commercial forecasting skills.
• Data-Driven Impact: You will be responsible for identifying performance issues and opportunities, directly contributing to actionable plans. This means your work will have a tangible and measurable impact on the business's success.
• Cross-Functional Collaboration: Working closely with Optimisation, Merchandising, and Marketing teams, you'll develop robust communication and storytelling skills, learning to articulate complex data narratives effectively to diverse stakeholders.
• Customer-Centric Approach: The role emphasizes a customer-first mindset and fostering an environment of performance and innovation. This is an opportunity to align your analytical work with a genuine focus on customer experience.
• Omni-Channel Perspective: You'll gain valuable experience in an omni-approach to planning and forecasting, understanding how online performance supports and is supported by the wider Waitrose business, including its physical branches.
• Attractive Compensation and Benefits: A competitive salary range of up to £65,000 (with potential for a higher range of £51,000 - £75,000 depending on experience) signifies the value placed on this role. Additionally, the role offers the unique benefit of Night Premium for specific working hours, reflecting a commitment to valuing all Partner contributions.
• Empowering Employee Ownership: As part of the John Lewis Partnership, you'll be a Partner, sharing in the ownership and rewards of the UK's largest employee-owned business. This model fosters a unique culture of collaboration, respect, and shared success.
• Flexible Working: Embracing a hybrid working model, this role allows for a blend of office-based collaboration and home-based work, promoting a healthy work-life balance. The team typically aims for approximately two days in the office for crucial connection and collaboration.

To thrive in this role and leverage its full potential for your career development, consider the following:

• Analytical Prowess: A strong foundation in data analysis and reporting is essential. Familiarity with tools such as Tableau, Google Analytics, or Adobe Analytics, coupled with advanced Excel/Sheets skills, will be critical for success.
• Commercial Acumen: A deep understanding of online trading, including how to influence conversion rates, traffic, and spend, is paramount. This is where your ability to translate data into commercial insights will shine.
• Communication & Influence: Excellent communication and facilitation skills are vital for articulating your findings and recommendations to stakeholders at all levels. You'll need to build a "robust and strong narrative" around performance.
• Proactive Problem-Solving: The ability to not only identify performance issues but also to generate innovative insights and translate them into actionable plans is key to making a real difference in this role.
• Customer Empathy: A genuine desire to understand the online customer journey and how marketing efforts impact their experience will enhance your analytical output and strategic contributions.
• Adaptability: The online retail landscape is constantly evolving. A willingness to adapt to new data systems, understand external influences, and embrace new approaches to planning and forecasting will be beneficial.
• Long-Term Vision: While day-to-day performance is crucial, the role also involves supporting longer-term forecasting and budget setting. Developing a strategic perspective on market trends and business objectives will be advantageous.

This Online Trade Performance Analyst role offers a stimulating and rewarding environment for individuals who are passionate about data, driven by commercial success, and eager to contribute to the growth of a respected retail brand. By leveraging your analytical skills and embracing the collaborative culture of the Partnership, you can significantly advance your career and play a vital role in shaping the future of online trade.