Operational Communications Specialist

## Opportunity Spotlight: Operational Communications Specialist at Co-op Wholesale

Are you a seasoned communicator with a knack for translating complex operational changes into clear, impactful messages? Co-op Wholesale is embarking on an exciting new chapter, and they're seeking an Operational Communications Specialist to join their newly formed Customer Experience team. This role offers a fantastic opportunity to shape how Co-op Wholesale connects with its diverse customer base, including independent retailers, corporate partners, and national accounts.

This is a hybrid position, offering a blend of office-based and remote work. You'll be required to work from the Scunthorpe office one day a week, with the flexibility to choose between Scunthorpe or Manchester for your remaining office days. This approach to hybrid working demonstrates a commitment to work-life balance while fostering collaboration.

What's on Offer for You:

Co-op Wholesale understands the value of its people and offers a compelling package for this role:

• Competitive Salary: Up to £45,000, reflecting your expertise and contribution.
• Generous Benefits: Beyond the salary, expect a comprehensive benefits package including:
  • An annual bonus based on personal and business performance.
  • Generous holiday allowance, starting at 28 days and rising to 32 with service, plus bank holidays.
  • A robust pension scheme with up to 10% employer contributions.
  • Exclusive discounts on Co-op branded products (30% off in food stores) and other services.
  • Access to a subsidised onsite gym at the Manchester HQ.
  • Opportunities for coaching and training to support your ongoing career development.
  • The innovative Wagestream app, allowing early access to earned pay.
• Career Growth: The establishment of a new Customer Experience team signifies a period of growth and innovation. This role offers the chance to be instrumental in defining and implementing communication strategies from the ground up, providing significant scope for professional development and impact.
• Meaningful Work: You'll be at the forefront of ensuring Co-op Wholesale's diverse customer base remains informed and supported through crucial operational updates. This is a chance to contribute to the smooth running of a vital business that champions independent retailers.

Key Responsibilities and Considerations for Candidates:

In this pivotal role, you will:

• Lead Operational Communications: Take ownership of the end-to-end planning and delivery of communications concerning trading, supply chain, compliance, and service changes. This requires a strategic mindset and the ability to manage multiple priorities.
• Translate Complex Information: You'll be the bridge between internal teams and external customers, transforming technical or internal updates into clear, understandable content for various audiences. Strong writing, editing, and simplification skills are paramount.
• Audience Segmentation: A crucial aspect of this role is tailoring messages for different customer segments, ensuring maximum relevance and impact. Understanding audience needs and preferences will be key.
• Strategic Alignment: Ensure operational communications are harmonised with broader strategic campaigns and leadership narratives, reinforcing the Co-op's overarching vision.
• Framework and Calendar Management: Develop and maintain a robust communications framework and calendar to ensure timely delivery and prevent message overload for customers.
• Performance Monitoring: Drive continuous improvement by monitoring communication effectiveness and using data to refine strategies.
• Team Leadership: You will have the opportunity to line manage and mentor the Operational Comms Co-ordinator, fostering a collaborative and supportive team environment.
• Legislative Awareness: Stay informed about relevant legislative changes and their implications for both internal teams and external partners.

Who You'll Be:

This opportunity is ideal for individuals who possess:

• A strong background in communications or operations, ideally with experience in a partner-based organisation.
• Exceptional writing and editing skills, with a keen eye for tone, clarity, and accuracy.
• A solid understanding of audience segmentation and effective message targeting techniques.
• Proven ability to collaborate effectively with senior leaders and cross-functional teams.
• Experience utilising CMS/CRM systems for customer data management.

Co-op is committed to building a diverse and inclusive environment. They welcome applications from all backgrounds and are dedicated to making reasonable adjustments throughout the recruitment process for candidates with disabilities.

This role presents an exciting chance to make a tangible difference within a dynamic organisation that is committed to its values. If you're ready to take on this challenge and contribute to the success of Co-op Wholesale, we encourage you to explore this opportunity further.