Operations Manager

Are you an experienced operations leader looking to make a significant impact in a forward-thinking financial services organization? This Operations Manager role at Cardnet Merchant Services presents a compelling opportunity for career growth and professional development.

Cardnet Merchant Services, a dynamic joint venture between Lloyds Banking Group and Fiserv, is at the forefront of revolutionizing how businesses accept payments. They are building a modern, digitally enabled, and customer-centric merchant services business committed to delivering fair outcomes. This role is ideal for ambitious professionals who are eager to contribute to a transformative journey and shape the future of payment processing.

Key Advantages for Candidates:

• Strategic Impact: You'll play a pivotal role in digitizing the servicing model, embedding automation and AI, and driving performance across a broad operational portfolio. This is an opportunity to directly influence the strategic direction of a key business function.
• Collaborative Environment: Join a collaborative leadership team that values shared accountability and cross-functional delivery. You'll work closely with colleagues across Cardnet, Lloyds Banking Group, and Fiserv, fostering strong professional relationships and expanding your network.
• Career Development: As part of Lloyds Banking Group, you'll benefit from a commitment to investing in people, data, and technology. This role offers numerous opportunities to learn, grow, and develop your skills within a large, reputable organization.
• Flexible Working: The role supports a hybrid working model, requiring at least two days per week (or 40% of your time) in the Basildon office. This offers a blend of in-office collaboration and remote flexibility.
• Focus on Fair Outcomes: A core aspect of the role involves championing fair outcomes and providing support for vulnerable customers, aligning with the company's commitment to ethical business practices.
• Comprehensive Benefits: The package includes a generous pension contribution (up to 15%), annual performance-related bonuses, share schemes, adaptable lifestyle benefits, 30 days' holiday plus bank holidays, and a strong focus on wellbeing and parental leave.

Key Considerations for Your Career Path:

• Leadership in a Regulated Environment: The role requires proven ability to lead and motivate operational teams within a complex regulated environment. Candidates with experience in such settings will find this particularly relevant.
• Digital Transformation Focus: A strong emphasis is placed on driving digital customer experiences, workflow automation, and straight-through processing. Candidates with a passion for and experience in digital innovation will thrive here.
• Stakeholder Management: Success in this position hinges on strong stakeholder management and influencing skills across complex organizational structures. The ability to build consensus and drive initiatives collaboratively is crucial.
• Payments Industry Experience (Ideal): While not strictly mandatory, experience in the payments and acquiring landscape would be a significant asset and a valuable addition to your professional profile.
• Commitment to Diversity and Inclusion: Lloyds Banking Group is dedicated to fostering an inclusive workplace. Candidates who value diversity and inclusion will find this a supportive and progressive environment.

This Operations Manager position offers a challenging yet rewarding career opportunity for individuals looking to lead operational excellence and contribute to a customer-centric, digitally forward business. If you are a results-oriented leader with a passion for innovation and a commitment to delivering exceptional customer experiences, this role is worth exploring.