Payment Production Support Lead

Here's a professional review of the Payment Production Support Lead role at Barclays, designed for potential candidates:

Barclays is extending an exciting opportunity for a Payment Production Support Lead to join their dynamic team. This role is pivotal in safeguarding the integrity and performance of the bank's mission-critical payment platforms. If you are a seasoned professional with a passion for driving stability, leading teams, and influencing strategic initiatives within the financial technology landscape, this position offers a compelling career advancement.

As a Payment Production Support Lead, you will be at the forefront of ensuring seamless operations for critical payment systems, with a particular focus on UK leadership coverage during UK business hours. This is an opportunity to not only manage but also to proactively enhance the stability of these vital platforms. You will collaborate closely with senior stakeholders, including BtB/OPS/Business Directors, to strategically plan and prioritize production changes that drive long-term resilience.

Key Advantages for Candidates:

• Impactful Leadership: Directly lead and influence the stability of mission-critical payment platforms, a cornerstone of the financial industry.
• Strategic Involvement: Play a key role in defining and implementing strategies to modernize, transform, and future-proof the bank's technology service management practices.
• Professional Growth: Benefit from Barclays' extensive professional network, with opportunities to learn from industry mentors and experts.
• Cross-Functional Collaboration: Work closely with diverse teams across Operations, Business, and Technology, fostering a comprehensive understanding of the financial ecosystem.
• UK Time Zone Criticality: Take ownership of UK leadership coverage, offering a significant opportunity for responsibility and recognition within the organization.
• Innovation & Improvement: Drive the adoption of new IT service management tools and platforms, directly contributing to enhanced system efficiency and reduced manual workloads.

Key Considerations for Your Career Path:

To thrive in this role and set yourself up for success, consider the following essential qualifications and skills:

• Deep Corporate Payments Expertise: A strong technical background in supporting or building platforms for high-value payment schemes such as CHAPS, SEPA, FED, or CHIPS (UK/Europe/US), and experience with Instant Payments (Faster Payments) in the UK or cross-border payments via SWIFT is crucial. This experience forms the technical bedrock of the role.
• Proven People Management Acumen: The ability to guide, motivate, and develop a team is paramount. This includes fostering engagement, resolving conflicts, and ensuring a positive and productive work environment through effective communication and support.
• Exceptional Stakeholder Communication: Building trust and maintaining strong relationships across a multi-faceted financial landscape requires tailored communication strategies for various audiences.
• Technical Acumen: Proficiency in monitoring and automation tools will be highly valued, enabling proactive issue resolution and system optimization.
• Strategic Vision: Demonstrating strategic thinking and business acumen will be key to identifying opportunities for improvement and aligning initiatives with organizational goals.
• Resilience & Planning: A solid understanding of resiliency and recovery planning is vital for ensuring business continuity.

Candidates will be assessed on critical skills including risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology capabilities, alongside job-specific technical skills. The role is based in our Knutsford office, offering a dedicated workspace for impactful contribution.

The Purpose of the Role is to be a driving force behind major changes and improvements to IT service management practices, modernizing and future-proofing the bank's technology service delivery and support. As a Vice President, you will be expected to contribute to strategy, drive requirements, and make recommendations for change, managing resources, budgets, and policies. If leading a team, your responsibilities will extend to defining roles, planning for future needs, and fostering employee development and performance. For individual contributors, deep subject matter expertise and the ability to guide technical direction and complex assignments will be expected.

Embrace the opportunity to embody Barclays' values of Respect, Integrity, Service, Excellence, and Stewardship, along with the Barclays Mindset of Empower, Challenge, and Drive. This role is more than a job; it's a chance to shape the future of payments at a leading global financial institution.