Platform Success Manager

Unlock Your Potential as a FICO Platform Success Manager

FICO, a recognized leader in global analytics software, is seeking a strategic and driven Platform Success Manager to join their esteemed team. This is an exceptional opportunity for professionals looking to make a significant impact within a company that powers critical decisions for businesses across over 100 countries. If you're passionate about customer advocacy, strategic alignment, and driving tangible business value through technology, this role could be the perfect next step in your career.

The Opportunity: Be a Strategic Partner for Enterprise Clients

As a Platform Success Manager at FICO, you will operate as a vital strategic advisor and trusted partner to enterprise clients who utilize the FICO Platform. This role demands a unique blend of business acumen and technical understanding, enabling you to guide customers towards achieving measurable value. Your mission will be to ensure successful platform adoption, seamless operational alignment, and sustained customer engagement, ultimately driving their business success and operational excellence.

Key Contributions You'll Make:

• Build Enduring Relationships: Cultivate and maintain robust, trust-based relationships with key business stakeholders, product owners, and executive sponsors within client organizations.
• Drive Strategic Alignment: Conduct comprehensive strategic planning and regular business reviews to ensure platform usage aligns with customers' evolving business objectives.
• Realize Measurable Value: Directly connect FICO Platform capabilities to tangible business outcomes across diverse industries, including banking, insurance, and telecommunications.
• Champion Adoption and Enablement: Lead initiatives to maximize customer adoption and satisfaction through tailored training, best practices, and data-driven recommendations.
• Facilitate Transformation: Empower clients to become proficient and self-sufficient users of the FICO Platform by managing change effectively.
• Ensure Technical Excellence: Collaborate closely with technical teams (DevOps, Engineering, IT) to guarantee secure, scalable, and compliant platform deployments.
• Proactive Risk Management: Monitor key performance indicators (KPIs), usage patterns, and service health to proactively identify and address potential risks or optimization opportunities.
• Be the Voice of the Customer: Advocate for customer needs internally, influencing product direction and support priorities with valuable field insights.
• Foster Growth: Partner with Sales and Professional Services teams to identify opportunities for expansion and align on strategies for customer growth.
• Develop Success Roadmaps: Create and maintain detailed success plans that integrate functional outcomes, platform performance metrics, and overarching strategic objectives.

What FICO Seeks in a Candidate:

• Experience: A minimum of 5 years of experience in customer success, platform consulting, or strategic account management, with a strong preference for experience with enterprise SaaS/PaaS platforms.
• Stakeholder Engagement: Proven ability to engage effectively with both business and technical stakeholders, translating complex technical concepts into clear, compelling value propositions.
• Business Acumen: Strong business understanding and a track record of driving measurable outcomes, particularly within highly regulated or data-intensive industries.
• Technical Familiarity: Sufficient familiarity with cloud-native platforms (AWS, Azure, GCP), APIs, and platform health metrics to enable effective collaboration with technical teams.
• Interpersonal Skills: Exceptional communication, facilitation, and stakeholder management skills are essential.
• Educational Background: A Bachelor's degree in Business, Information Systems, Computer Science, or a related field.

Your Career Growth and Rewards at FICO:

FICO is dedicated to fostering an environment where employees can thrive. They offer:

• An Inclusive Culture: A workplace deeply rooted in core values such as acting like an owner, delighting customers, and earning respect.
• Professional Development: Opportunities to make a significant impact and grow your career through leveraging your unique strengths and participating in valuable learning experiences.
• Competitive Compensation: Highly competitive compensation, comprehensive benefits, and rewards programs designed to recognize and encourage your best performance.
• People-First Environment: An engaging and supportive work atmosphere that prioritizes work-life balance, offering employee resource groups and social events to promote connection and camaraderie.

Why FICO?

Joining FICO means becoming part of a world-leading organization in the dynamic field of Big Data analytics. You will contribute to FICO's mission of empowering businesses to make better decisions through advanced technologies like artificial intelligence, machine learning, and optimization. FICO's impact is profound, as evidenced by:

• Credit Scoring: FICO® Scores are integral to lending decisions, used by 90 of the top 100 US lenders.
• Fraud Detection: FICO fraud systems protect billions of payment cards globally.
• Lending Decisions: The FICO Score is a key factor in mortgage approvals in the US.

With a strong global demand for their solutions, FICO is recognized among the top 100 software companies by revenue. They partner with many of the world's largest financial institutions, insurers, retailers, and telecommunications providers, helping them achieve new levels of success. FICO's growth is fueled by talented individuals who thrive in a collaborative and innovative environment. FICO is committed to providing the support you need while offering the freedom to develop your skills and advance your career.

FICO champions diversity and inclusion, encouraging applications from a wide range of candidates. They are an equal opportunity employer committed to providing employment and advancement opportunities without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you possess many, but not all, of the stated qualifications, FICO still encourages you to apply, as unique strengths can be equally effective.