Process Improvement Coach

Job Description: Introduction Dentsu is an integrated growth and transformation partner to the world leading organizations. Founded in 1901 in Tokyo, Japan, and now present in over 145 countries and regions, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society. As part of our Dentsu ongoing mission to modernise and business practises and technology to retain competitive advantage, we are undertaking a project to systematically audit and re-engineer our ways of working and process, leveraging Ai, automation and process optimisation to improve productivity. Purpose of the Role This role is work within an existing cross-functional project team tasked with re-engineering the organisations operating model. The process improvement consultant will be responsible for facilitating workshops with departments within the organisation to identify existing workflow inefficiency and root cause analysis. Then using this insight and “as-is” status, lead workflow and process re-engineering efforts towards the implementation of an optimal “to-be” state and control. This is a high-impact role ideal for someone who combines operational rigour with real-world experience of process change—especially within fast-paced, service-oriented environments such as advertising, media, or marketing services. Key Responsibilities Translate existing process analysis into actionable improvement plans Collaborate with media, operations, and planning teams to validate current-state workflows and identify quick wins and long-term improvements Facilitate workshops with key SME to analyse process’ and root cause analysis Design pilot tests that refine and improve process designs. Set up frameworks for continuous improvement in the processes once major changes are implemented Establish KPIs and success metrics framework to track performance of new workflows and monitor the ongoing efficiency of the changes made. Help build internal capability through documentation, training and coaching sessions Qualifications and Skills 5–10 years’ experience in continual process improvement, operational efficiency, or business transformation roles Proven track record delivering measurable efficiency gains in media, advertising, or other service-based businesses Strong grasp of process analysis and optimisation frameworks, lean Six Sigma experience preferred. Confident facilitator with excellent communication skills – able to work cross-functionally and manage multiple stakeholders Agile, practical, and outcome-focused—comfortable balancing ideal solutions with real-world constraints Experience in testing and implementing process changes in live business environments What We Offer 6 month fixed term contract with possible extension Hybrid working (1–2 days in London office) Chance to influence lasting operational change within a leading digital media agency Opportunity to work with multidisciplinary teams across media planning, operations, and data A few of the benefits You'll have a great compensation package, private health & dental insurance, corporate discounts and career development through Dentsu University, and free access to LinkedIn learning 29+ days of annual leave (25 days of regular holidays, birthdays off and 3 additional wellness days) We also offer the opportunity to volunteer for up to 2 days per year and tend to close down the agency between Christmas and New Years You'll have a hybrid working schedule, with flexible start/end hours Inclusion and Diversity Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures. We are happy to discuss flexible and agile approaches to working for all our roles – we can’t promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable Location: London Brand: Dentsu Media Time Type: Full time Contract Type: Fixed Term Contract (Fixed Term) Can’t find a suitable job? Sign up for job alerts tailored to your interests and be first in line for new opportunities. About dentsu For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We’re leading the way – helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way. Find out more about us Who we are Our Social Impact Our work